Microsoft Office
Tia Tucker
Columbus,OH
Summary
Driven Customer Support Specialist with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
CSE
Discover Financial Services
Columbus, OH
12.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Zulily
Gahanna, OH
08.2017 - 11.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Williams-Sonoma, Inc
Columbus, OH
05.2016 - 08.2017
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Receptionist/Child Care
LifeTime Fitness Center
Columbus, OH
08.2015 - 05.2016
- The childcare team member role consisted of me providing a engaging safe, fun and entertaining activities and games for children between the ages of three months to 11 years within the Academy/Child Center
- Greeted, acknowledged, and interacted with members and guests in a friendly and professional manner
- Engaged children in interactive activities that include storytelling, organized arts and crafts, singing, and games
- Monitored and interacted with children to maintain a safe and healthy environment with respect to the toys, sports equipment, other children, and surroundings
- Maintained the systems binder and delegates cleaning checklist and staffing
- Promoted and sells Life Time Kids programs, products and services
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Arts - Business
Capital University
Columbus, OH 08.2017 - 05.2021
High School Diploma -
Pickerington High School North
08.2012 - 05.2016
Skills
Online chat and email
Troubleshooting
Relationship building
Presentation skills
Payment management
Issue escalation
Sales expertise
Professional telephone demeanor
Strategic sales knowledge
Technical Support
Telephone etiquette
Office administration
Problem-solving
Customer service expert
Certification
Multimedia August 2014 to May 2016 CPR & First Aid December 2016 Infant
Additional Information
- Authorized to work in the US for any employer
Software
Microsoft Word
Web and Coding
Writing
Spreadsheets
Computer Hardware Skills
Social Media
Database Management
Quickbooks
Google Drive
Presentations/Slideshows
Timeline
CSE
Discover Financial Services
12.2020 - Current
Bachelor of Arts - Business
Capital University
08.2017 - 05.2021
Customer Service Representative
Zulily
08.2017 - 11.2020
Call Center Representative
Williams-Sonoma, Inc
05.2016 - 08.2017
Front Desk Receptionist/Child Care
LifeTime Fitness Center
08.2015 - 05.2016
High School Diploma -
Pickerington High School North
08.2012 - 05.2016