Tia Tyler
Lewisville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Known for professionalism empathy, and solving complex customer issues.
Overview
7
7
years of professional experience
Work History
Customer Order Specialist
Home Depot
Richardson
02.2024 - Current
- Managed high-volume customer inquiries through phone and email channels.
- Resolve delivery, return, and refund issues in collaboration with cross-functional teams.
- Maintained accurate customer records and order documentation for seamless operations.
- Research product information to deliver precise solutions to customers.
- Cultivated strong customer relationships through professionalism and empathy.
Front Desk Agent
IHG & Hilton Hotels
Plano
02.2023 - 05.2025
- Efficiently managed guest check-in and check-out processes to enhance operational flow.
- Delivered exceptional customer service while adhering to company policies.
- Coordinated guest requests through a multi-line phone system for seamless communication.
Customer Sales Associate
CarMax
Lewisville
02.2021 - 07.2023
- Utilized Salesforce, Citrix, Kronos, CMS, and Ignition software daily for operations.
- Processed finance applications and customer transactions efficiently.
- Managed inbound and outbound calls, live chat, and appointment scheduling.
- Oversaw customer accounts while identifying upselling opportunities.
Loan Document Specialist
Wells Fargo
Dallas
01.2021 - 10.2022
- Processed loan documentation, ensuring compliance and accuracy throughout the review process.
- Reviewed financial documents and generated correspondence for customer notification.
- Identified errors and suggested appropriate edits.
Customer Service Representative
Teleperformance
Shreveport
10.2019 - 01.2020
- Resolved customer inquiries and disputes to ensure prompt issue resolution.
- Addressed refund requests and account concerns with a focus on customer satisfaction.
- Processed inbound account inquiries and payments efficiently.
Education
High School Diploma -
Huntington High School
Shreveport, LASkills
- Order Management
- Data Entry
- Customer Service
- Customer Communication
- Customer Retention
- Administrative Support
- Citrix, Salesforce, Kronos, CRM
- Problem Solving
Timeline
Customer Order Specialist
Home Depot
02.2024 - Current
Front Desk Agent
IHG & Hilton Hotels
02.2023 - 05.2025
Customer Sales Associate
CarMax
02.2021 - 07.2023
Loan Document Specialist
Wells Fargo
01.2021 - 10.2022
Customer Service Representative
Teleperformance
10.2019 - 01.2020
High School Diploma -
Huntington High School