Tia Veasley
Kennesaw,GA
Summary
Accomplished Paralegal at Aubrey Thrasher, LLC, adept in legal research and client communication, significantly reduced attorney workload through efficient document drafting and case management. Demonstrated expertise in office administration and litigation support, enhancing firm operations and client satisfaction. Achieved consistent results by implementing innovative file organization systems and maintaining high standards of legal compliance. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
24
24
years of professional experience
Work History
Paralegal
Aubrey Thrasher, LLC
03.2016 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Information Technology Specialist
Ebryit
03.2013 - 07.2015
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Collections Account Manager
Fred J. Hanna & Associates
03.2000 - 11.2006
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
Account Manager
Asset Management Professionals
01.2007 - 02.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma -
Marietta High School
Marietta, GAParalegal Certification
Kennesaw State College of Professional Education
Kennesaw, GA08.2022
Certification - Billing & Coding Specialist
Georgia Medical Institute-Dekalb
Atlanta, GA05.2007
Skills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Office Administration
- Document drafting
- Notary Public
- Document Preparation
- Calendar Management
- File Organization
- Litigation Support
- Records Management
- Document filing
- Legal Compliance
- Court Filing
- Negotiation
- Legal Document Preparation
- Correspondence and Legal Forms
- Pleading drafting
- Court Document Filing
Timeline
Paralegal
Aubrey Thrasher, LLC
03.2016 - Current
Information Technology Specialist
Ebryit
03.2013 - 07.2015
Account Manager
Asset Management Professionals
01.2007 - 02.2013
Collections Account Manager
Fred J. Hanna & Associates
03.2000 - 11.2006
High School Diploma -
Marietta High School
Paralegal Certification
Kennesaw State College of Professional Education
Certification - Billing & Coding Specialist
Georgia Medical Institute-Dekalb
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