Tia Fantauzzi
Tampa,FL
Summary
Seasoned Operations Manager and talented leader with 10 years of experience in applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities and 7yrs experience in P&C insurance. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
AllState
10.2022 - 02.2024
- Sales Leader
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Partnered with Insurance Carriers and Brokers to effectively manage and budget.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Team Lead Sales Associate
USAA Federal Savings Bank
03.2018 - 10.2022
- Monitored sales team performance and provided constructive feedback.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Developed strong relationships with key clients, ensuring their continued loyalty and repeat business.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
Office Manager
Gymtech Solutions
04.2012 - 03.2018
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Created, maintained and updated filing systems for paper and electronic documents.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated special projects and managed schedules.
Education
LPN License - Nursing
Sanford-Brown College
Ny, NY 03.2012
High School Diploma -
Leto High School
Tampa, FL06.1999
Skills
- Policies and procedures implementation
- Employee reviews
- Effective leader
- Customer Retention
- Hiring and Onboarding
- Invoice Processing
- Planning and Implementation
- Training
- Sales Coaching
- Negotiation
- Customer Service
- Direct Sales
Timeline
Operations Manager
AllState
10.2022 - 02.2024
Team Lead Sales Associate
USAA Federal Savings Bank
03.2018 - 10.2022
Office Manager
Gymtech Solutions
04.2012 - 03.2018
LPN License - Nursing
Sanford-Brown College
High School Diploma -
Leto High School
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