TIA WHIPPLE
Miami,FL
Summary
A highly experienced professional with 11 years of diverse experience, encompassing human resources, account management, and customer service roles. Exhibits proficiency in data privacy and confidentiality, customer engagement and advocacy, as well as human resources and report generation.
Overview
12
12
years of professional experience
Work History
Sales Coordinator
Dexian
Fort Lauderdale, FL
01.2023 - 08.2023
- Facilitated communication between executive leadership and various teams, effectively conveying performance metrics and strategic objectives through PowerPoint presentations.
- Improved sales team performance by implementing regular reporting mechanisms, resulting in a 10% increase in monthly revenue.
- Ensured accurate job descriptions by regularly updating and revising descriptions, resulting in improved alignment between job requirements and candidate qualifications, increasing applicant quality by 25%.
- Provided compliance and policy administration support by monitoring the Sales and HR regulatory environment, preparing quarterly/monthly compliance reviews, and debriefing executive leaders on applicable changes.
- Partnered with the People & Culture team and Recruiting Coordinator committee to help plan and manage employee events and meetings, fostering a positive and inclusive workplace culture.
Human Resources Coordinator
Ascendo Resources
Fort Lauderdale, FL
08.2021 - 01.2023
- Improved onboarding and offboarding process by implementing streamlined documentation and check- list system, resulting in a 20% reduction in processing time and increased accuracy.
- Achieved 90% accuracy in data entry digital files for new hires, employee updates, and separations, maintaining data integrity and compliance.
- Ensured adherence to legal, regulatory, and company requirements through regular audits, in addition to managing core HR processes such as leave and verification requests, and background checks.
- Digitally compiled and organized legal, HR, and trade documents, resulting in a 20% reduction in retrieval time and improved accessibility
- Developed and delivered comprehensive training on recruiting coordinator onboarding and offboarding policies and procedures.
Risk and Benefits Specialist
Miami Dade Public Schools
Miami, FL
08.2017 - 10.2021
- Managed confidential payroll data, ensuring strict adherence to privacy regulations.
- Utilized SAP for precise maintenance and input of employee information.
- Addressed employee inquiries, providing guidance and recommendations on HR matters.
- Maintained comprehensive files and records of FRS entry activities, navigating through moderately complex tasks.
- Responded to HR staff, employee, and management inquiries regarding pay, PTO, and other HR data issues, achieving a 90% satisfaction rating.
- Implemented digital filing system, electronically organizing and managing FRS, Water-related field trips and workers compensation documents, resulting in a 30% increase in retrieval efficiency.
Front Office Agent/Marketing Assistant
Marriott Vacations Worldwide
Orlando, FL
12.2011 - 01.2017
- Compiled and presented comprehensive monthly and quarterly reports outlining package sales and tours, supporting strategic decision-making.
- Managed administrative tasks for human resources, including digital document handling, form completion, report generation, and record maintenance.
- Created and maintained detailed reports and documentation of quality findings and recommendations, serving as a foundation for continuous process improvement.
- Served as a liaison between Marriott Vacation Club and third-party service providers, ensuring adherence to the brand's quality standards in contracted services.
- Designed and delivered training programs for staff, ensuring adherence to Marriott Vacation Club standards and policies, resulting in a 20% decrease in service errors.
- Collaborated with department heads to identify process enhancements, leading to a 15% improvement in operational efficiency and a 10% reduction in operational costs.
Education
Bachelor of Science - Liberal Arts - Business
Florida International University
Miami, FL12.2019
Skills
- Payroll Administration
- Training and Development
- Benefits Administration
- HR Policies and Procedures
- HRIS Management
- Onboarding and Orientation
- Background Checks
- Conflict Resolution
- Customer Relationship Management
- Database Maintenance
Timeline
Sales Coordinator
Dexian
01.2023 - 08.2023
Human Resources Coordinator
Ascendo Resources
08.2021 - 01.2023
Risk and Benefits Specialist
Miami Dade Public Schools
08.2017 - 10.2021
Front Office Agent/Marketing Assistant
Marriott Vacations Worldwide
12.2011 - 01.2017
Bachelor of Science - Liberal Arts - Business
Florida International University