Summary
Overview
Work History
Education
Skills
Timeline
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Tia Williams

Surprise,AZ

Summary

Dynamic professional with extensive experience in customer service and transportation, notably at Wood River Taxi. Proven ability to ensure passenger safety and satisfaction through effective communication and problem-solving. Skilled in payment processing and traffic monitoring, consistently maintaining a clean driving record while optimizing routes for timely arrivals. Veteran Taxi Driver offering many years of experience and service. Knowledgeable about calculating fairs and processing payments. History of capitalizing on key spots to maximize passenger count and revenues. Skilled professional bringing successful record efficiently transporting passengers and achieving high satisfaction ratings. Monitors traffic to revise planned route and avoid delays. Maintains and cleans vehicle regularly inside and out, keeps snacks available, and offers each guest exceptional service. Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Personable professional versed in customer service, security and passenger assistance. Outgoing professional with strong conflict resolution skills and excellent knowledge of local roads. Reliable Taxi Driver known for productivity and efficient task completion. Skilled in navigation, vehicle maintenance, and customer service, ensuring safe and timely transport. Excel at communication, problem-solving, and time management, contributing to a positive passenger experience. Experienced Taxi Driver with significant background in providing safe and reliable transport services. Familiarity with using GPS and traditional maps for navigation, coupled with the ability to maintain vehicles in good working condition, stands out. Noteworthy skills include excellent customer service, punctuality, patience, and strong communication. Demonstrated positive impact on previous employers by consistently receiving high ratings from passengers for friendly demeanor and prompt service.

Overview

28
28
years of professional experience

Work History

Taxi Driver/Dispatcher

Wood River Taxi
Hailey, Idaho
04.2022 - 08.2024
  • Navigated city streets safely and efficiently for passenger transportation.
  • Assisted passengers with luggage and ensured comfortable rides.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Communicated with dispatch to receive ride assignments promptly.
  • Monitored traffic conditions to optimize travel routes in real-time.
  • Provided excellent customer service while addressing passenger needs.
  • Handled payment transactions accurately and efficiently after rides.
  • Followed local regulations and safety guidelines during all trips.
  • Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Greeted customers and provided assistance with luggage.

Cashier/Assistant Customer Service Manager

Building Material Thrift Store
Bellevue, ID
07.2019 - 03.2021
  • Assisted customers with product inquiries and store layout navigation.
  • Processed transactions accurately using cash register and point-of-sale system.
  • Maintained cleanliness and organization of checkout area and store displays.
  • Stocked shelves with building materials and ensured proper labeling.
  • Collaborated with team members to manage inventory levels effectively.
  • Handled returns and exchanges while adhering to store policies.
  • Provided friendly service, enhancing customer shopping experience in-store.
  • Supported sales efforts by promoting current promotions and discounts to customers.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Interacted politely with customers to promote quality service during checkout.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Resolved customer complaints regarding sales and service.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Balanced daily financial transactions using appropriate methods according to established procedures.

Ticket Checker

Sun Valley Resort
Sun Valley, Idaho
11.2008 - 04.2011
  • Verified guest tickets for access to various resort activities.
  • Assisted guests with inquiries regarding ticketing and resort services.
  • Collaborated with team members to maintain efficient guest flow.
  • Provided information on upcoming events and promotions to guests.
  • Conducted regular checks on ticketing equipment and systems.
  • Reported any issues or concerns regarding ticketing operations promptly.
  • Maintained a positive and welcoming environment for all guests.
  • Verified passenger identities through physical identification such as driver's licenses or passports.
  • Provided directions to travelers unfamiliar with the area.
  • Supported other staff members during peak travel times when additional help was required.
  • Checked tickets for accuracy and validity, ensuring that passengers were travelling with valid tickets.
  • Greeted passengers in a professional manner while providing excellent customer service.
  • Updated knowledge of fare structure changes regularly through training sessions provided by management.
  • Responded to customer inquiries and provided information regarding ticket prices, times, routes, and other related services.
  • Reported any suspicious activity to station supervisors immediately.
  • Adhered to all safety procedures when working with equipment used in ticket checking duties.
  • Followed up on complaints from customers about their experience at the ticket office.
  • Operated automated ticket machines efficiently to ensure smooth processing of transactions.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Determined authenticity and applicability of presented tickets.
  • Complied with health and sanitation practices and procedures.

Customer service,cashier and barista

Starbucks
Kailua, Hawaii
10.1999 - 08.2002
  • Provided exceptional customer service in a fast-paced coffee shop environment.
  • Processed cash and electronic transactions accurately and efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with product selection and menu inquiries effectively.
  • Trained new employees on cash handling and customer service standards.
  • Handled customer complaints with professionalism and empathy.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Managed inventory by restocking supplies and monitoring product levels regularly.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Verified that all coupons were valid prior to processing them into the system.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Prepared high-quality beverages following standardized recipes and procedures.
  • Provided excellent customer service, ensuring a welcoming atmosphere for all guests.
  • Maintained cleanliness of the workspace, including equipment and dining areas.
  • Operated point-of-sale system for processing transactions efficiently.
  • Assisted in inventory management, ensuring stock levels met operational needs.
  • Trained new baristas on beverage preparation and customer service best practices.
  • Collaborated with team members to meet peak service demands during busy hours.
  • Engaged customers by promoting seasonal offerings and loyalty programs effectively.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Sliced fruits, vegetables and meats for use in food service.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Checked brewing equipment for proper functionality.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Supported highest standards of conduct and service to support company reputation.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Described menu items to customers and suggested products based on stated preferences.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Operated cash registers to process customer payments.

Assistant Deli Manager

Williams Market
Ketchum, Idaho
03.1996 - 12.1998
  • Assisted in managing daily deli operations and staff scheduling.
  • Maintained inventory levels and ordered supplies as needed.
  • Trained new employees on food safety and customer service standards.
  • Ensured compliance with health regulations and cleanliness standards.
  • Collaborated with team to create appealing product displays for customers.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Supported the deli manager in implementing promotional activities and pricing strategies.
  • Monitored equipment functionality and coordinated maintenance as necessary.
  • Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
  • Supervised deli staff, ensuring proper customer service and food safety practices were followed.
  • Ensured that all food items were properly labeled according to local health department regulations.
  • Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
  • Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
  • Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
  • Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
  • Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
  • Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
  • Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
  • Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
  • Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
  • Managed budgets related to purchasing ingredients, supplies and equipment needed for running the deli section successfully.
  • Organized monthly meetings with deli staff to discuss upcoming changes in policies or procedures.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Completed regular inventories of food and material stocks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Distributed food to service staff for prompt delivery to customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Education

Some College (No Degree) - Business

Cal State Northrige
Northridge, CA

Some College (No Degree) - Business

Santa Monica College
Santa Monica, CA

Skills

  • Customer assistance
  • Payment processing
  • Dispatch communication
  • Billing accuracy
  • Traffic monitoring
  • Driver safety compliance
  • Problem solving
  • Team collaboration
  • Time management
  • Attention to detail
  • Luggage loading
  • Effective communication
  • Mobility assistance support
  • Passenger assistance
  • Traffic laws adherence
  • Dispatch procedures
  • Schedule coordination
  • Pick-up scheduling
  • Dispatcher communication
  • Pick-up coordination
  • GPS and mapping
  • Defensive driving
  • Punctuality
  • Safety awareness
  • Multi-passenger vehicles
  • Baggage support
  • Vehicle operations
  • Cleaning and sanitation
  • Patience and tolerance
  • Clean driving record
  • Local traffic patterns
  • Mobile booking apps
  • Accurate money handling
  • Passenger transport
  • Passenger transportation
  • Reservations
  • Fare collection
  • Schedule management
  • Problem-solving abilities
  • Stress management
  • Valid Driver's license
  • Vehicle cleaning and maintenance
  • Excellent communication
  • Task prioritization
  • Communication
  • Record keeping
  • GPS operation
  • Professional demeanor

Timeline

Taxi Driver/Dispatcher

Wood River Taxi
04.2022 - 08.2024

Cashier/Assistant Customer Service Manager

Building Material Thrift Store
07.2019 - 03.2021

Ticket Checker

Sun Valley Resort
11.2008 - 04.2011

Customer service,cashier and barista

Starbucks
10.1999 - 08.2002

Assistant Deli Manager

Williams Market
03.1996 - 12.1998

Some College (No Degree) - Business

Cal State Northrige

Some College (No Degree) - Business

Santa Monica College

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