Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Winchester

Marienville,PA

Summary

Motivated and dependable professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry. Skilled Senior Service Advocate well-versed in offering in-depth support and service to members by utilizing a personalized and caring approach. Focused on achieving challenging productivity and quality benchmarks to maximize team success. Prepared to bring many years' experience to new long-term position.

Overview

4
4
years of professional experience

Work History

Sr. Service Advocate – Integrated Service Model

CVS/Aetna
Work from home, PA
10.2024 - Current
  • Single point of contact for handling member service inquiries issues and process requests received via telephone for medical and pharmacy plans.
  • Engages, consults and educates members based upon the member's unique needs and preferences
  • Research benefits, eligibility, and claim history
  • Resolve complex issues with sensitivity and discretion.
  • Multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards
  • Complete follow up when needed.
  • Assisted in task list consultant position – researching other CSR requests and closing out cases to further assist our members.
  • Keep the commitment for each member

Customer Service Representative

Aetna, a CVS Health
Work From Home, PA
08.2023 - 10.2024
  • Answered inbound calls to facilitate customer service for medical plans.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding services.

Medical Scribe

Aquity Solutions
Work from home, PA
06.2023 - 08.2023
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Utilized medical terminology knowledge to provide detailed explanations of clinical services.
  • Maintained detailed records of all diagnoses, treatments, medications, test results and other information related to patient care.
  • Communicated effectively with staff members, colleagues and other healthcare providers.

Stay-At-Home Parent

Work From Home
Marienville, PA
06.2021 - 06.2023
  • Arranging, shopping, and preparing meals each day
  • Handling all of the household financials
  • Running errands
  • Homeschooling three children
  • Doing daily household upkeep

Manager

Marienville Store and More
Marienville, PA
01.2021 - 05.2021
  • Monitored employee work to assess performance
  • Planned and executed strategies to increase business and drive profit growth
  • Investigated new trends and capitalized on opportunities to increase company business
  • Demonstrated safety to expand operational diversity
  • Covered daily business requirements

Education

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy
Tampa, FL
01.2023

Skills

  • Benefit research
  • Claim resolution
  • Attention to detail
  • Member services
  • Data entry
  • Communication skills
  • Dependability
  • Professionalism

Timeline

Sr. Service Advocate – Integrated Service Model

CVS/Aetna
10.2024 - Current

Customer Service Representative

Aetna, a CVS Health
08.2023 - 10.2024

Medical Scribe

Aquity Solutions
06.2023 - 08.2023

Stay-At-Home Parent

Work From Home
06.2021 - 06.2023

Manager

Marienville Store and More
01.2021 - 05.2021

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy

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