Tia Woods
Las Vegas,NV
Summary
Collaborative leader dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success,
partnering with coworkers to promote engaged, empowering work culture, building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Regional Director of Client Support
Optum Insight
04.2022 - 08.2023
- Director of Patient access supporting new and existing clients for front end revenue cycle processes. Onboarding new Directors regarding operational areas including process improvement,
- Review current goal results and KPI's for all hospital departments including Emergency, Outpatient, Inpatient and Pre-service collections.
- Partner with clinical team to ensure quality deliverables designed to oversee patient intake and inquiries and assess patient needs.
- Streamlined internal processes to enhance patient satisfaction.
- Attended daily/weekly meetings to discuss and optimize strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supported the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reviewed financial reports to identify potential trends and provide support for financial growth.
Patient Access Director
Optum Insight
02.2020 - 04.2022
- Provide oversight of daily operations for all patient access functions including main admitting, pre-registration, insurance verification, financial clearance, financial counseling and emergency departments.
- Proactively managed the registration and financial clearance processes to ensure client expectations are maintained, and patient satisfaction.
- Provide direction for development, training of staff and performance improvement to increase revenue and exceed SLA’s with the client.
- Establish and maintain work standards that promote the highest level of success.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Patient Access Consultant
Optum Insight
07.2018 - 02.2020
- Process improvement Consultant for Dignity Health facilities within Nevada, California, and Arizona.
- Traveled to hospitals to provide interim Director support for Patient Access functions, and provide insight to process improvement.
- Ensure admissions and registration processes were in place and adhered to. Provide updates to POS collections and ensure facility expectations are achieved.
- Mentor and guide hospital team members on projects to prioritize work tasks, ensure deadlines are met and ensure work efforts meet quality and compliance standards.
- Support relationships with Senior leadership and identify additional value-added services as it relates to patient experience. Onboard new Directors and Managers to facilities throughout the region.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
Patient Access Director
Conifer Healthcare Solutions
10.2016 - 07.2018
- Director for Patient Access for 150 bed facility. Responsible for revenue operations and patient access functions for main campus and 5 hospital and physician-based clinics including Sleep Center, Cancer Center, and Cardiac Rehab.
- Reviewed financial and operational performance of hospital and clinic accounts to ensure compliance.
- Ensure client and Physician relationships are developed to directly impact patient satisfaction and protect the financial integrity of the hospital.
- Monitor processes and procedures to ensure maximum productivity measures are maintained.
- Review the current fiscal year budget and provide regular reports to Senior Leadership.
- Provide mentoring and developmental support to direct reports
- Implemented best practices in revenue cycle management to maximize reimbursements while minimizing denials and write-offs.
- Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Patient Access Manager II
Memorial Hermann Healthcare
10.2003 - 10.2016
- Oversee daily operations of patient access functions for 10 Outpatient hospital-based Clinics.
- Review performance of the staff to ensure accuracy, timeliness, compliance and standards are maintained as defined by the organization. Completed regular meetings with the Physicians of the clinic to ensure expectations are maintained.
- Monitor monthly goals and ensure maximum productivity levels are maintained.
- Assisted with growth of the Community Heart Clinics within the greater Houston area. Provide growth opportunities to direct reports.
- Developed strong working relationships with clinical teams, and leadership. Assisted with the training and onboarding of new managers.
- Provide guidance and support to business office teams and peers.
- Responsible for day-to-day operations including pre-registration, insurance verification, scheduling, cashier and PBX operations within Hospital Business Office.
- Ensure policies and procedures are maintained and adhered to by all staff members. Provide recommendations to improve Physician, patient and employee satisfaction. Ensure all staff members are properly trained to achieve the highest standards of quality and excellence.
- Provide ongoing training support to all team members with system upgrades and procedures. Maintain high standards of integrity. Promotes continuous growth within the department. Implement and maintain Monthly reports.
- Effectively communicated ongoing organizational modifications to team members. Provided training for new team members, and reviewed current work practices, provided suggestions for quality improvements.
- Hospital Six Sigma Change Agent
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
Plan Benefit Consultant
Aetna Healthcare
10.1999 - 02.2003
- Developed customized communication materials to promote employee understanding and appreciation of benefit offerings.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Enhanced client satisfaction by providing tailored benefit solutions for their specific needs.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
- Initiate timely and accurate implementation of Health Insurance account structures and detailed benefit selections for Aetna participants. Communicated benefit and financial customer information to internal and external partners. Maintained correspondence files, while adhering to state legislation during company open enrollment. Developed and ensured open communication with member personnel. Researched and resolved benefit discrepancies, provided ongoing support to Leadership. Maintained highest productivity goals and objectives. Utilized company database and resources to assist in Member satisfaction, and performance standards.
Education
Certificate of Accounting - Accounting
Academy of Accountancy
Bloomington, MNBachelor of Science - Business Management
University of Minnesota
Minneapolis, MNSkills
- Strategic Decision Making
- Employee Motivation
- Visionary Leadership
- Data Management
Timeline
Regional Director of Client Support
Optum Insight
04.2022 - 08.2023
Patient Access Director
Optum Insight
02.2020 - 04.2022
Patient Access Consultant
Optum Insight
07.2018 - 02.2020
Patient Access Director
Conifer Healthcare Solutions
10.2016 - 07.2018
Patient Access Manager II
Memorial Hermann Healthcare
10.2003 - 10.2016
Plan Benefit Consultant
Aetna Healthcare
10.1999 - 02.2003
Certificate of Accounting - Accounting
Academy of Accountancy
Bachelor of Science - Business Management
University of Minnesota
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