Tia Woolverton
Cheyenne,WY
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career providing information and making differences to the next level.
Overview
11
11
years of professional experience
Work History
Operations Manager
United States Air Force
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed and evaluated business data to identify opportunities for improvement by bringing up an average of 30% occupancy to 88% occupancy in two months.
- Increased financial from last year to this year by $75,000 in three months.
- Oversaw day-to-day operations of 43-room lodging spread over 6 buildings with staff 13 employees.
- Organized a new contract over the next 5 years for linen services.
- Assisted in developing an entirely new construct of lodging for the military community by setting new standards and new processes.
Information Tickets and Travel Manager
United States Air Force
08.2021 - 04.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Increased sales by implementing 4 major programs
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Oversaw social media presence and aligned posts to include branding.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Worked with different companies to push tickets and travel
- Increased tracking performance percentage by updating POS system tracking and back end tracking
- Government Purchase Card Program
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Support
Cheyenne Regional Medial Center
09.2020 - 07.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ability to communicate effectively both orally and in writing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered roughly 50 telephone calls to offer office information, provided answers to questions and directed calls to staff.
Patient Service Representative
ATI
10.2017 - 07.2019
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for initial evaluation.
- Managed 40 customer calls per day for small clinic environment
Assistant Teacher
Goddard School
04.2017 - 10.2017
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Skill in educating, counseling, and advising child development program assistants and child development program technicians, and parents through assessment of training needs.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Provided one-on-one and group-based learning support focused on student progress.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported teacher in preparing individualized learning plans for underperforming students.
Certified Nursing Assistant
Benefis Healthcare
09.2012 - 11.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Front Desk Clerk
Hilton Garden Inn Hotel
01.2015 - 08.2015
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Art - Psychology
University of Arizona Global Campus
San Diego, CA03.2021
Skills
- Ability to gather, analyze and present facts, communicate effectively, using tact and courtesy and posses the ability to plan, organize work, and meet deadlines
- Skill in establishing and maintaining effective working relationships using tact and diplomacy in interactions with individuals/families and with program representatives and officials
- Knowledge of social services delivery systems as well as concepts, principles, theories, and practices relating to one or more of the social or behavioral science fields
- Ability to plan and organize management programs and functions of an organization
- Skill in conducting interviews to establish nature and extent of concerns/issues, provide assistance in developing goals and plans, and determine appropriate referral services/ options
- Assists Government Purchase Card program, and Government Payroll process for the Air Force
- Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs
- Improvement Plans and evaluations of past programs
- Process Improvement Strategies
- Worked with employee scheduling and employee development and feedback
- Hospitality Management
Timeline
Operations Manager
United States Air Force
04.2023 - Current
Information Tickets and Travel Manager
United States Air Force
08.2021 - 04.2023
Office Support
Cheyenne Regional Medial Center
09.2020 - 07.2021
Patient Service Representative
ATI
10.2017 - 07.2019
Assistant Teacher
Goddard School
04.2017 - 10.2017
Front Desk Clerk
Hilton Garden Inn Hotel
01.2015 - 08.2015
Certified Nursing Assistant
Benefis Healthcare
09.2012 - 11.2015
Bachelor of Art - Psychology
University of Arizona Global Campus
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