Tia Woolverton
Cheyenne,WY
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career providing information and making differences to the next level.
Overview
11
11
years of professional experience
Work History
Operations Manager
United States Air Force
FE Warren AFB
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed and evaluated business data to identify opportunities for improvement by bringing up an average of 30% occupancy to 88% occupancy in two months.
- Increased financial from last year to this year by $75,000 in three months.
- Oversaw day-to-day operations of 43-room lodging spread over 6 buildings with staff 13 employees.
- Organized a new contract over the next 5 years for linen services.
- Assisted in developing an entirely new construct of lodging for the military community by setting new standards and new processes.
Information Tickets and Travel Manager
United States Air Force
FE Warren AFB
08.2021 - 04.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Increased sales by implementing 4 major programs
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Oversaw social media presence and aligned posts to include branding.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Worked with different companies to push tickets and travel
- Increased tracking performance percentage by updating POS system tracking and back end tracking
- Government Purchase Card Program
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Support
Cheyenne Regional Medial Center
Cheyenne, WY
09.2020 - 07.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ability to communicate effectively both orally and in writing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered roughly 50 telephone calls to offer office information, provided answers to questions and directed calls to staff.
Patient Service Representative
ATI
Shorewood, IL
10.2017 - 07.2019
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for initial evaluation.
- Managed 40 customer calls per day for small clinic environment
Assistant Teacher
Goddard School
Cheyenne, WY
04.2017 - 10.2017
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Skill in educating, counseling, and advising child development program assistants and child development program technicians, and parents through assessment of training needs.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Provided one-on-one and group-based learning support focused on student progress.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported teacher in preparing individualized learning plans for underperforming students.
Certified Nursing Assistant
Benefis Healthcare
Great Falls, Montana
09.2012 - 11.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Front Desk Clerk
Hilton Garden Inn Hotel
Great Falls, MT
01.2015 - 08.2015
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Art - Psychology
University of Arizona Global Campus
San Diego, CA03.2021
Skills
- Ability to gather, analyze and present facts, communicate effectively, using tact and courtesy and posses the ability to plan, organize work, and meet deadlines
- Skill in establishing and maintaining effective working relationships using tact and diplomacy in interactions with individuals/families and with program representatives and officials
- Knowledge of social services delivery systems as well as concepts, principles, theories, and practices relating to one or more of the social or behavioral science fields
- Ability to plan and organize management programs and functions of an organization
- Skill in conducting interviews to establish nature and extent of concerns/issues, provide assistance in developing goals and plans, and determine appropriate referral services/ options
- Assists Government Purchase Card program, and Government Payroll process for the Air Force
- Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs
- Improvement Plans and evaluations of past programs
- Process Improvement Strategies
- Worked with employee scheduling and employee development and feedback
- Hospitality Management
Timeline
Operations Manager
United States Air Force
04.2023 - Current
Information Tickets and Travel Manager
United States Air Force
08.2021 - 04.2023
Office Support
Cheyenne Regional Medial Center
09.2020 - 07.2021
Patient Service Representative
ATI
10.2017 - 07.2019
Assistant Teacher
Goddard School
04.2017 - 10.2017
Front Desk Clerk
Hilton Garden Inn Hotel
01.2015 - 08.2015
Certified Nursing Assistant
Benefis Healthcare
09.2012 - 11.2015
Bachelor of Art - Psychology
University of Arizona Global Campus