Summary
Overview
Work History
Education
Skills
Timeline
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Tia Wright

Tia Wright

Gary,IN

Summary

Hard working and dependable candidate seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Back Office Support Rep

AT&T
01.2022 - Current
  • Conduct comprehensive claims analysis to identify root causes and implement effective solutions that increase customer satisfaction and support issue resolution
  • Enhance customer retention by providing clear communication of findings and decisions, leading to improved understanding and satisfaction
  • Offer expert guidance on promotions, services, buyback programs, and international calling options, contributing to growth in customer retention and upsell opportunities
  • Apply proactive account management by analyzing customer histories and issuing credits, coupled with mastering de-escalation techniques to significantly reduce customer complaints.

Bank Teller

JP Morgan Chase Bank
01.2016 - 12.2021
  • Enforced policy guidelines and safety protocols, achieving 100% compliance, and enhancing security for all stakeholders
  • Accurately processed mortgage and credit card payments, achieving timely account updates and a 25% reduction in payment discrepancies
  • Streamlined cash management processes, ensuring rigorous auditing and reconciliation that led to a 50% decrease in cash handling errors
  • Provided exceptional customer support, facilitating prompt issue resolutions, and contributing to a 15% growth in sales revenue through effective client referrals.

Student Accounts Advisor

Career Education Corporation
01.2013 - 12.2016
  • Led knowledge-sharing sessions to update staff on industry trends and management policies, promoting a culture of ongoing learning and innovation
  • Negotiated payment plans and provided account support to delinquent accounts, successfully recovering $40,000 in overdue balances within a quarter
  • Performed comprehensive financial evaluations and adjustments of student accounts, achieving a 30% reduction in accounts on hold for non-payment and ensuring uninterrupted academic endeavors
  • Refined call handling procedures for high-volume communications, cutting average call duration by 40% and enhancing customer satisfaction, while managing daily call and email quotas to uphold exemplary customer service standards.

Authorization Representative

Home Warranty of America
01.2008 - 11.2012
  • Enhanced communication with clients and service providers, achieving a 25% improvement in claim resolution efficiency
  • Conducted in-depth analyses of pending claims to ensure decisions aligned with warranty terms, leading to more accurate cost assessments
  • Developed and instituted a detailed invoicing process, decreasing billing errors by 20% and boosting customer satisfaction by 15%.

Education

Bachelor of Business Administration -

American Intercontinental University
12.2025

Skills

  • Microsoft Word
  • Microsoft Excel
  • Claims
  • CRM/Salesforce
  • SQL
  • Collections
  • De-Escalating
  • Call Center Support
  • Chat/Email Support
  • Dual Screen
  • Multi Software
  • Professional
  • Data entry proficiency
  • Customer Relations
  • Client Relationship Building
  • Billing Support
  • Product Support
  • Technical Support
  • Research and Analysis Skills
  • Customer Support
  • Sales expertise
  • Staff Training

Timeline

Back Office Support Rep

AT&T
01.2022 - Current

Bank Teller

JP Morgan Chase Bank
01.2016 - 12.2021

Student Accounts Advisor

Career Education Corporation
01.2013 - 12.2016

Authorization Representative

Home Warranty of America
01.2008 - 11.2012

Bachelor of Business Administration -

American Intercontinental University

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Tia Wright