TIA WRIGHT
Baltimore,MD
Summary
Results-driven Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Skilled in supporting higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
20
20
years of professional experience
Work History
Member Services Administrator
Greater Baltimore Board of REALTORS
01.2022 - Current
- Manage high-volume membership inbox and address member inquiries, ensuring prompt and accurate responses
- Processed approximately 80 new membership applications monthly, maintaining accurate and up-to-date membership records
- Spearheaded the implementation of a streamlined onboarding process for new members, reducing administrative workload and enhancing the efficiency of membership processing by ensuring accurate and timely data entry and communication
- Launched and managed a quarterly 'New Member Day' program, allowing members to fulfill National Association of REALTORS (NAR) new member requirements and Maryland State Real Estate Licensing prerequisites in a single event
- Led New Member Orientation classes, providing an interactive curriculum covering NAR requirements, state regulations, and professional standards
- Provide executive-level administrative support to the Board CEO, including coordinating travel, public engagements, and preparing reports
- Attend committee meetings, document key decisions, and ensure timely distribution of detailed minutes and follow-up actions
Member Services Liaison
Greater Baltimore Board of REALTORS
01.2019 - 01.2022
- Greeted members and visitors, providing information and directing inquiries to appropriate staff
- Administered annual membership dues processing for over 4,000 members, ensuring accurate and timely payments. Oversaw front desk operations to maintain efficient day-to-day functions and exceptional member service
- Provided administrative support to the CEO, handling email correspondence, travel arrangements, and sensitive topics with discretion
- Managed office inventory and supplies to maintain optimal operational efficiency
Loan Production Assistant/Receptionist
Howard Bank
01.2014 - 01.2019
- Conducted initial loan file reviews and assisted team of 5 processors and loan officers to ensure accurate documentation for timely approvals
- Trained new loan production assistants, ensuring compliance with company policies during expansion
- Coordinated meeting room reservations and maintained organized records of department activities
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Maintained up-to-date knowledge of industry regulations, staying compliant with all federal and state lending guidelines.
- Increased loan application processing efficiency by streamlining document collection and verification procedures.
- Supported underwriting team by gathering required information and conducting thorough credit analysis for each applicant.
Mortgage Loan Closer/Customer Support Specialist
Bank of America Home Loans
01.2013 - 01.2014
- Consistently ranked in the top third of closers nationwide, processing over 170 loans within three months with a 97.3% quality rating
- Analyzed closing documentation for compliance and reviewed settlement statements with clients
- Performed wire transfers and ensured compliance with funding procedures, resolving customer issues efficiently
Mortgage Loan Specialist II / Loan Closer
MetLife Home Loans
01.2005 - 01.2012
- Processed approximately 100 loan applications per month and verified supporting documents, ensuring thorough compliance with FHA/VA regulations
- Resolved inquiries from borrowers, title agents, and loan officers, ensuring a seamless closing process
- Managed loan disbursement and approved settlement statements before finalizing funding
Education
Bachelor of Arts - Human Resources Management
University of Maryland Global Campus
Adelphi, MD05.2026
Skills
- Research & Document Preparation
- Event Coordination
- Member Services & Problem Resolution
- Communication & Collaboration
Affiliations
- Member, Society for Human Resource Management (SHRM), UMGC Chapter, and National Organization
Timeline
Member Services Administrator
Greater Baltimore Board of REALTORS
01.2022 - Current
Member Services Liaison
Greater Baltimore Board of REALTORS
01.2019 - 01.2022
Loan Production Assistant/Receptionist
Howard Bank
01.2014 - 01.2019
Mortgage Loan Closer/Customer Support Specialist
Bank of America Home Loans
01.2013 - 01.2014
Mortgage Loan Specialist II / Loan Closer
MetLife Home Loans
01.2005 - 01.2012
Bachelor of Arts - Human Resources Management
University of Maryland Global Campus
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