Tia Young
Summary
Seeking a job that will allow me to showcase my customer service and leadership skills.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
Security Guard
Securitas
Plymouth, USA
08.2018 - Current
- Maintained order by enforcing regulations and directives regarding personnel, visitors, and premises.
- Monitored and reported activities and incidents at client sites to ensure safety and security.
- Compiled detailed logs and reports for management review to support operational decision-making.
Customer Service Supervisor
FL Dept. of Transportation
Orlando, USA
01.2011 - 01.2013
- Supervised customer service team to ensure high-quality support and service delivery.
- Resolved escalated customer issues through effective communication and problem-solving skills.
- Resolved customer scheduling conflicts to enhance satisfaction and retention.
- Earned multiple awards for exemplary customer service across two office locations.
- Trained new staff on departmental protocols and customer interaction techniques.
Mailing Services Supervisor
Lesley University
Cambridge, USA
01.2007 - 01.2010
- Sorted and organized mail for staff and students to ensure timely delivery.
- Packaged and sent materials to prospective students, facilitating smooth transitions into Lesley University.
- Supervised daily operations of academic support programs at a higher education institution.
- Coordinated training sessions for staff to enhance service delivery and efficiency.
- Managed scheduling and resource allocation for tutoring and advising services.
Customer Service Representative
Verizon
Braintree, USA
01.1994 - 01.1997
- Ranked among top sales agents by effectively selling local calling services while addressing customer conflicts.
- Resolved customer conflicts related to billing and payments, enhancing customer satisfaction.
- Assisted customers with inquiries regarding products and services.
- Processed orders and managed customer accounts effectively.
- Resolved technical issues using internal support systems.
Education
Certificate Medical Assisting -
Kaplan College
Frederick, MD 09.2014 - 06.2016
Medical Assistant -
Kaplan College
Frederick, MDCriminal Justice -
Massasoit Community College
Brockton, MA 09.1998 - 01.2000
Some College (No Degree) - Medical Informatics
Kaplan College Frederick
Frederick, MDSkills
- Security operations
- Emergency response
- Crisis management
- Incident documentation
- Incident reporting
- Emergency protocols
- Risk assessment
- Regulatory compliance
- Access control
- Surveillance techniques
- Dispatch
- Situational awareness
- Attention to detail
- Decision making
- Customer service
- Customer relations
- Conflict resolution
- Oral communication
- Written communication
- Effective communication
- Emergency protocols
- Staff training
- Situational awareness
References
Available upon request.
Timeline
Security Guard
Securitas
08.2018 - Current
Certificate Medical Assisting -
Kaplan College
09.2014 - 06.2016
Customer Service Supervisor
FL Dept. of Transportation
01.2011 - 01.2013
Mailing Services Supervisor
Lesley University
01.2007 - 01.2010
Criminal Justice -
Massasoit Community College
09.1998 - 01.2000
Customer Service Representative
Verizon
01.1994 - 01.1997
Medical Assistant -
Kaplan College
Some College (No Degree) - Medical Informatics
Kaplan College Frederick