Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tia Young

Summary

Seeking a job that will allow me to showcase my customer service and leadership skills.

Overview

32
32
years of professional experience
3
3
years of post-secondary education

Work History

Security Guard

Securitas
Plymouth, USA
08.2018 - Current
  • Maintained order by enforcing regulations and directives regarding personnel, visitors, and premises.
  • Monitored and reported activities and incidents at client sites to ensure safety and security.
  • Compiled detailed logs and reports for management review to support operational decision-making.

Customer Service Supervisor

FL Dept. of Transportation
Orlando, USA
01.2011 - 01.2013
  • Supervised customer service team to ensure high-quality support and service delivery.
  • Resolved escalated customer issues through effective communication and problem-solving skills.
  • Resolved customer scheduling conflicts to enhance satisfaction and retention.
  • Earned multiple awards for exemplary customer service across two office locations.
  • Trained new staff on departmental protocols and customer interaction techniques.

Mailing Services Supervisor

Lesley University
Cambridge, USA
01.2007 - 01.2010
  • Sorted and organized mail for staff and students to ensure timely delivery.
  • Packaged and sent materials to prospective students, facilitating smooth transitions into Lesley University.
  • Supervised daily operations of academic support programs at a higher education institution.
  • Coordinated training sessions for staff to enhance service delivery and efficiency.
  • Managed scheduling and resource allocation for tutoring and advising services.

Customer Service Representative

Verizon
Braintree, USA
01.1994 - 01.1997
  • Ranked among top sales agents by effectively selling local calling services while addressing customer conflicts.
  • Resolved customer conflicts related to billing and payments, enhancing customer satisfaction.
  • Assisted customers with inquiries regarding products and services.
  • Processed orders and managed customer accounts effectively.
  • Resolved technical issues using internal support systems.

Education

Certificate Medical Assisting -

Kaplan College
Frederick, MD
09.2014 - 06.2016

Medical Assistant -

Kaplan College
Frederick, MD

Criminal Justice -

Massasoit Community College
Brockton, MA
09.1998 - 01.2000

Some College (No Degree) - Medical Informatics

Kaplan College Frederick
Frederick, MD

Skills

  • Security operations
  • Emergency response
  • Crisis management
  • Incident documentation
  • Incident reporting
  • Emergency protocols
  • Risk assessment
  • Regulatory compliance
  • Access control
  • Surveillance techniques
  • Dispatch
  • Situational awareness
  • Attention to detail
  • Decision making
  • Customer service
  • Customer relations
  • Conflict resolution
  • Oral communication
  • Written communication
  • Effective communication
  • Emergency protocols
  • Staff training
  • Situational awareness

References

Available upon request.

Timeline

Security Guard

Securitas
08.2018 - Current

Certificate Medical Assisting -

Kaplan College
09.2014 - 06.2016

Customer Service Supervisor

FL Dept. of Transportation
01.2011 - 01.2013

Mailing Services Supervisor

Lesley University
01.2007 - 01.2010

Criminal Justice -

Massasoit Community College
09.1998 - 01.2000

Customer Service Representative

Verizon
01.1994 - 01.1997

Medical Assistant -

Kaplan College

Some College (No Degree) - Medical Informatics

Kaplan College Frederick
Tia Young