Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIAA FERGUSON

Memphis

Summary

Self-motivated Team Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

36
36
years of professional experience

Work History

Team Administrator

Memphis Tiger Swimming
12.2019 - Current
  • Billing, registration, payroll, QuickBooks, event planning, ordering, communicating with reps, working with 200+ swimmers and their families, work directly with USA Swimming representatives to keep all swimmers up to date on policies.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence or in person.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Substitute

St. Luke's Day School
12.2019 - 10.2021
  • Worked with children from newborns to age 6
  • Managed classroom behavior effectively, fostering a positive learning environment for all students.

Secretary/Administrative Office Manager

Hollywood Pet Star
02.2003 - 08.2005
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Patient Account Representative

Southern College of Optometry
01.1998 - 01.2003
  • Checking in and out patients
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.

Office Manager

Hollywood Pet Star
08.1994 - 10.1997
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Head Teller

Boatmen's Bank of Tennessee
08.1989 - 07.1994


  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.

Education

Medical Office Professional -

Concorde Career College
09.2007

Skills

  • Office management
  • Policy enforcement
  • Data entry
  • Customer service
  • Problem-solving
  • Attention to detail
  • Recordkeeping and file management
  • Team collaboration
  • Decision-making
  • Office administration

Timeline

Team Administrator

Memphis Tiger Swimming
12.2019 - Current

Substitute

St. Luke's Day School
12.2019 - 10.2021

Secretary/Administrative Office Manager

Hollywood Pet Star
02.2003 - 08.2005

Patient Account Representative

Southern College of Optometry
01.1998 - 01.2003

Office Manager

Hollywood Pet Star
08.1994 - 10.1997

Head Teller

Boatmen's Bank of Tennessee
08.1989 - 07.1994

Medical Office Professional -

Concorde Career College

Similar Profiles

CREATE PROFILE