Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Tia Bailey

Sacramento,CA
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Tia Bailey

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
years of professional experience

Work History

Sephora
Elk Grove, CA

Sales Manager
07.2022 - Current

Job overview

  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Created and maintained sales environment to support business objectives.
  • Maintained professional network of potential clients and business opportunities.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Ulta Salon and Cosmetics
Lincoln, CA

Service Manager
07.2020 - 03.2022

Job overview

  • Created employee work schedules to keep shifts properly staffed.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Employee scheduling during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Capital Solar
Roseville, CA

Administrative Assistant
03.2020 - 06.2020

Job overview

  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various companies and clients.
  • Drove customer feedback to deliver information to management for corrective action.

European Wax Center
Roseville, CA

Store Manager
08.2015 - 03.2020

Job overview

  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales.
  • Updated and maintained store signage and displays.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

Folsom Cordova
Rancho Cordova, CA

High School Diploma

Skills

  • HR and payroll
  • Employee and Client scheduling
  • Market intelligence
  • Well-versed in contract law
  • Key account management
  • Negotiations expert and strong deal closer
  • Cross-cultural sales background
  • Product and service management
  • Service-driven sales
  • Resolution-oriented
  • Territory sales management
  • Energetic
  • Brand-building strategies
  • Sales operations
  • Product knowledge
  • Business Planning
  • Profit and revenue-generating strategies
  • Recruiting and hiring
  • Rapport and relationship building
  • Consultative and relationship selling
  • Effective Retail Sales Manager
  • Sales and market development
  • Compelling leadership skills
  • Exceptional multi-tasker
  • Established track record of exceptional sales results
  • Excellent communication skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Sales Manager

Sephora
07.2022 - Current

Service Manager

Ulta Salon and Cosmetics
07.2020 - 03.2022

Administrative Assistant

Capital Solar
03.2020 - 06.2020

Store Manager

European Wax Center
08.2015 - 03.2020

Folsom Cordova

High School Diploma

Similar Profiles

CREATE PROFILE
Tia Bailey