Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiae McCormick

Tampa,FL

Summary

Experienced, dedicated, self-motivated Customer Service Representative with experience in managing multiple tasks and projects simultaneously with accuracy and efficiency. Problem solver with strong eye for detail while able to cultivate strong professional relationships with customers, management and co-workers. 45 WPM, strong attention to detail, effective time management, communication and interpersonal skills - creative problem solver, computer literate, Microsoft knowledgeable, deadline orientated, strong work ethic, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

  • Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

7
7

Years of professional experience

Work History

Licensed Insurance Agent

Connextions
  • Responsible for answering incoming calls from potential clients for health insurance needs
  • Data Entry, customer service, HIPPA responsibilities, internet research, Affordable Care Act training and experience, sales, abiding by insurance laws for each state I am certified in, call documentation
  • Sales and customer service answering inbound calls in a call center environment
  • Taking payments for purchase of plans and/or medications, insurance claim and internet research, data entry, call documentation, problem solving using available resources, and troubleshooting.
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Patient Care Advocate/ Customer Service Agent

Connextions
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Facilitated communication between hospital departments.
  • Assisted disabled clients to support independence and well-being.
  • Connected patients with available community and charitable resources.
  • Resolved problems with communication and billing to foster seamless services.

Client Support Representative

CGS Inc
  • Maintain customer service and call volumes according to company standards
  • Update information on internal data system and maintain appropriate records
  • Respond to clients request for technical services on equipment; routing of incoming service tickets to correct vendor
  • Responsible for providing accurate information to clients and vendors on all inbound calls and maintaining concise ticket documentation
  • Responsible for transferring of calls to correct department and\or escalating any and all issues that call for that action
  • Maintain communication with clients, staff and management via email or by phone
  • Quality Dial
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Conducted case management activities and services with multidisciplinary team.

Outbound Sales Agent

Quality Dial
01.2016 - 02.2016
  • Responsible for making outbound calls to utility customers and informing them of program available to them to reduce their utility bill
  • Developing relationship with customer
  • Acquiring info to input in system
  • Providing information, directing them to websites, data entry
  • Experience with Vici-dialer, Windows programs.
  • Made 70 cold calls per day resulting in client base growth by 2%.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
  • Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.
  • Provided information about available products and services, membership details, and purchase advantages.

Customer Service Rep

Randstad/FIS Global
  • Responsible for 70-85 inbound calls from client concerning check declines, fraudulent activities concerning their accounts, calls from casino customers and merchants concerning limit increases, membership enrollments, balances, resets, completing reports from customers and merchants concerning transaction disputes, and fraud
  • Data entry, call documentation, de-escalations, escalating to proper dept., Word, Excel, Outlook, PowerPoint
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly decreasing wait time by 3%.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer service orders promptly to increase customer satisfaction
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Educated customers about billing, payment processing and support policies and procedures
  • Sought ways to improve processes and services provided
  • Handled customer inquiries and suggestions courteously and professionally

Resolution Specialist (Contract)

HealthCare Support Staffing
12.2014 - 01.2015
  • Responsible for 60-70 outbound calls to insurance companies to verify benefit information for purchase of their medications at retail pharmacies
  • Call center environment, Data Entry, CPOnet, and ORLnet programs
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Excellent communication skills, both verbal and written

Patient Care Specialist

Healthcare Support Staffing\Omnicare
  • Responsible for registration and data entry of patient funding and personal info into Building Blocks program for financial assistance from drug manufacturer to patient for medications, including but not limited to calling patient, insurance, drug manufacturers.
  • Supported needs of 20+ residents under long-term care

Education

High School Diploma -

Brewster Tech
Tampa, FL
07.2006

440 Health Insurance License - 440 Licensed Health Insurance Agent

School of Insurance
Orlando, FL
07.2014

3 Certifications For Electronic Assemblies - Certs.: IPC 610 & 620, J-STD-001

STI Electronics
Tampa, FL
02.2017

Skills

  • Policy Feature Explanations
  • Licensing Requirements
  • Corrective Actions
  • Manage Renewals
  • Insurance Coverage Review
  • Oral and Writing Comm
  • Insurance Practices
  • Customer Service and Assistance
  • Multitasking Abilities

Timeline

Outbound Sales Agent

Quality Dial
01.2016 - 02.2016

Resolution Specialist (Contract)

HealthCare Support Staffing
12.2014 - 01.2015

Licensed Insurance Agent

Connextions

Patient Care Advocate/ Customer Service Agent

Connextions

Client Support Representative

CGS Inc

Customer Service Rep

Randstad/FIS Global

Patient Care Specialist

Healthcare Support Staffing\Omnicare

High School Diploma -

Brewster Tech

440 Health Insurance License - 440 Licensed Health Insurance Agent

School of Insurance

3 Certifications For Electronic Assemblies - Certs.: IPC 610 & 620, J-STD-001

STI Electronics

Similar Profiles

CREATE PROFILE
Tiae McCormick