Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiafocia Forte

Plano,USA

Summary

Dynamic Housekeeping Supervisor with proven expertise at Drury Inns & Suites, skilled in training and mentoring staff to enhance performance and ensure compliance with health and safety standards. Recognized for optimizing workflows and implementing effective cleaning practices, resulting in improved guest satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Drury Inns & Suites
Frisco
01.2025 - Current
  • Supervised and coordinated the activities of housekeeping staff to ensure cleanliness and maintenance of facilities
  • Trained new employees on housekeeping procedures, policies, and standards
  • Conducted performance evaluations and provided feedback to housekeeping staff
  • Inspected rooms, common areas, and back-of-house areas to ensure cleanliness and maintenance standards were met
  • Coordinated the cleaning and maintenance of rooms, including deep cleaning and special requests
  • Ensured that all areas of the facility were cleaned and maintained in accordance with established standards and schedules
  • Managed inventory of cleaning supplies, linens, and other housekeeping materials
  • Assisted with budgeting and cost control for housekeeping department
  • Implemented cost-saving measures and initiatives to reduce waste and improve efficiency
  • Responded to guest complaints and concerns in a professional and courteous manner
  • Conducted quality assurance inspections to ensure that rooms and facilities met established standards
  • Implemented quality improvement initiatives to enhance guest satisfaction
  • Communicated effectively with housekeeping staff, management, and other departments to ensure seamless operations
  • Collaborated with other departments to ensure that housekeeping services were coordinated with other hotel operations
  • Fostered a positive and productive work environment through effective communication, coaching, and teamwork
  • Ensured that all housekeeping staff were trained on safety and security procedures
  • Conducted safety inspections to identify potential hazards and implemented corrective actions
  • Investigated accidents and incidents and implemented measures to prevent recurrence

Operations Manager

Belfield Hospitality Services
Plano, TX
04.2021 - 12.2023
  • Developed and implemented operational procedures to ensure quality standards are met
  • Monitored and improved efficiency of processes, team performance, and customer service
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
  • Addressed customer concerns with suitable solutions
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements

Housekeeping Supervisor

Xclusive Services
Dallas, TX
07.2018 - 03.2020
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals
  • Monitored inventory levels and ordered supplies as necessary
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations
  • Responded promptly to maintenance requests from guests or staff members
  • Established effective communication between team members in order to foster a positive work environment
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times
  • Supervised and supported housekeeping personnel to maximize quality of service and performance
  • Verified each completed room against standard plans to maintain consistency
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience
  • Stocked room attendant carts with supplies to keep carts organized and clean
  • Practiced safe work habits and wore protective safety equipment
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks
  • Monitored cleanliness of lobby, swimming pool and other common areas

Education

High School Diploma -

Holy Trinity High School
Kingston, Jamaica
06.2000

Skills

  • Housekeeping training
  • Workflow Optimization
  • Health and safety compliance
  • Department coordination
  • Room occupancy verification
  • Cleaning practices
  • Chemical handling
  • Laundry operations
  • Training and mentoring
  • Staff training and development
  • Cleaning and sanitation
  • Performance improvements

References

Available on request

Timeline

Housekeeping Supervisor

Drury Inns & Suites
01.2025 - Current

Operations Manager

Belfield Hospitality Services
04.2021 - 12.2023

Housekeeping Supervisor

Xclusive Services
07.2018 - 03.2020

High School Diploma -

Holy Trinity High School

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Tiafocia Forte