Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiago DaSilva

Grapevine

Summary

Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.

Dynamic professional with extensive experience at McDonalds, excelling in employee management and customer relations. Proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in inventory management and conflict resolution, with a commitment to team training and development, driving performance improvements and achieving sales targets

Overview

4
4
years of professional experience

Work History

Floor Manager, Kitchen Manager

McDonald's
11.2022 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed daily store operations for smooth functioning and achieving sales targets.

Mechanic, Marketing Manager

Shifter Imports
10.2022 - 11.2024
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.

Crew Trainer

McDonald's
12.2020 - 08.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.

Education

Silver Lake Regional High School
Kingston, MA
06.2020

Skills

  • Employee management
  • Customer relations
  • Policy enforcement
  • POS systems
  • Store maintenance
  • Stock management
  • Health and safety
  • Performance improvements
  • Scheduling and planning
  • Team training and development
  • Employee scheduling
  • Inventory management
  • Product promotion
  • Conflict resolution
  • Employee relations
  • Proficient in software
  • Complaint resolution
  • Sales development
  • Promotions and events
  • Expense tracking
  • Sales training
  • Product presentation
  • Recruitment and hiring
  • Floor management
  • Customer service
  • Employee coaching and mentoring
  • Staff development

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Floor Manager, Kitchen Manager

McDonald's
11.2022 - Current

Mechanic, Marketing Manager

Shifter Imports
10.2022 - 11.2024

Crew Trainer

McDonald's
12.2020 - 08.2021

Silver Lake Regional High School

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Tiago DaSilva