Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TIAGO TOLEDO

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Possesses strong communication and interpersonal skills with demonstrated ability to manage completing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

20
20
years of professional experience

Work History

OPERANTIONS COORDINATOR

T AND T CUSTOM TRIM LLC.
Forney, TX
04.2017 - Current
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain great relation with customers and managers.
  • Gathered and organized materials to support operations.
  • Managed company schedule to coordinate calendar for trim related installation
  • Coordinated with human resources department to handle payroll and personnel.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain workflow.
  • Resolved issues through active listening and open-ended questioning.
  • Utilized proactive communication abilities to resolve company-client related disputes.
  • Interceded between employees during arguments and diffused tense situations.
  • Create and manage appointment scheduling and itinerary coordination for both clients and personnel.

Accessories Sales/Installation Coordinator

Cical Chevrolet
Goiania Brazil
05.2004 - 09.2010
  • Utilized software to maintain and update customer information, repair logs and inventory.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and sales personal to complete work on time and to company standards.
  • Monitored priorities between installation team and sales, delegating tasks to complete on time.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored priorities on sales team, delegating tasks and strategies to boost sales.

Education

Physical Education And Coaching

Salgado De Oliveira University
Goiania, Brazil
06.2002

Skills

  • Payroll Administration
  • Project Scheduling
  • Conflict Mediation
  • Process Implementation
  • Customer Invoicing
  • Training Management
  • Supply Ordering
  • Logistics Coordination
  • Operations Management
  • Customer Relations
  • Safety Oversight
  • Staff Supervision
  • Task Delegation

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual
English
Full Professional

Timeline

OPERANTIONS COORDINATOR

T AND T CUSTOM TRIM LLC.
04.2017 - Current

Accessories Sales/Installation Coordinator

Cical Chevrolet
05.2004 - 09.2010

Physical Education And Coaching

Salgado De Oliveira University
TIAGO TOLEDO