Tiah Herring
Prosper,TX
Summary
Driven Account Manager with a proven track record at AMN Healthcare, adept in client development and strategic planning. Leveraged superior communication and AMIE systems knowledge to enhance client satisfaction and streamline operations. Excelled in negotiating contracts and fostering customer relationships, achieving significant efficiency improvements and client satisfaction.
Overview
6
6
years of professional experience
Work History
Account Manager II
AMN Healthcare
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of accounts within Southern California, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution. Managed approximately 20-30 emails and cues daily within SLA.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Inside Sales Representative
Arrow Electronics
04.2021 - 01.2022
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices and availability.
- Managed 20-30 product orders in Salesforce,; Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Sales Operations Specialist
Arrow Electronics
11.2018 - 03.2020
- Responsible for quoting and providing software/hardware orders for software and contract manufacturers to various resellers
- Place purchase orders with vendors and anticipates additional requirements or obstacles for orders and works toward solution proactively
- Work with suppliers, resellers and shared services teams to troubleshoot and resolve invoice and claims exceptions within defined service level agreements
- Manage 20-30 customer quotes daily, in line with customer specific strategies, quoting processes, and order management
- Submitted deal registrations for suppliers
Education
Bachelor of Arts - Communication Specialist
Baylor University
Waco, TX08-2017
Skills
- Sales Development
- Teamwork and Collaboration
- Client Relations
- Account Management
- Customer Service
- Client Development
- Strategic Planning
Timeline
Account Manager II
AMN Healthcare
01.2022 - Current
Inside Sales Representative
Arrow Electronics
04.2021 - 01.2022
Sales Operations Specialist
Arrow Electronics
11.2018 - 03.2020
Bachelor of Arts - Communication Specialist
Baylor University
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