Tiah Nanton
Pembroke Pines
Summary
Dedicated Patient Access representative with expertise in patient scheduling and compliance with healthcare regulations. Proficient in managing multiple tasks and organizing office events.
Skilled in using multi-line phone systems and providing excellent customer service. Demonstrated ability to resolve conflicts professionally and ensure confidentiality of patient data.
Overview
12
12
years of professional experience
Work History
Patient Financial Services Representative
Memorial Healthcare System- South Broward Community Health
04.2025 - Current
- Achieved streamlined check-in and check-out processes, resulting in improved patient satisfaction. Processed referrals for appointments, contributing to efficient scheduling.
- Coordinated follow-up visit appointments, enhancing patient engagement. Organized in-office referral appointments, optimizing workflow. Handled all incoming office phone calls, ensuring effective communication.
Practice Coordinator
Tenet Healthcare
10.2024 - 04.2025
- Developed strong organizational skills while managing multiple tasks simultaneously.
- Organized office events such as seminars or open houses for prospective patients.
- Coordinated patient scheduling, including appointments and follow-up visits.
- Ensured that all applicable laws and regulations were followed when handling confidential patient data.
- Greeted visitors upon arrival at the practice and provided them with necessary forms or documents.
- Assisted physicians with administrative duties such as filing paperwork for referrals, authorizations and insurance claims.
- Resolved conflicts between patients and staff members in a professional manner.
Patient Access Representative
Tenet Healthcare
06.2020 - 10.2024
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
- Created new patient charts to include personal and insurance information and reason for visit.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
Accounts Receivable Rep, US
Baptist Health South Florida
11.2022 - 05.2023
- Post Insurance Payments
- Post Patient Payments
- Sending Medical Claims to insurance companies
- Inputting ICD 10 codes
- Creating insurance claims to process for Billing purposes
PBX Operator
Tenet Healthcare
09.2019 - 06.2020
- Prepared reports regarding call volume trends, customer feedback data, and other relevant information related to operations of the PBX system.
- Reported any malfunctions or problems with the PBX system to the appropriate personnel for resolution.
- Actively monitored call queues and responded accordingly when needed.
- Conducted regular maintenance checks on equipment connected to our company's PBX system.
- Developed detailed knowledge of the features and functions of the PBX system.
General Manager, Orlando, FL
Cubesmart Self Storage
08.2016 - 08.2019
- Manage staff, prepare work schedules, and assign specific duties
- Have advanced experience with Microsoft Office-Excel, PowerPoint, and Word
- Streamline patient scheduling, check-in, and check-out processes, enhancing overall clinic efficiency and reducing wait times significantly
- Manage copay collection with precision, ensuring accurate financial records and contributing to the practice's revenue stability
- Foster positive patient relationships through efficient appointment coordination, creating a welcoming environment for healthcare services
- Implement new scheduling strategies, optimizing patient flow and maximizing healthcare provider productivity
- Optimized patient access processes, leveraging 4 years of experience with EHR/EMR systems to improve data accuracy and reduce wait times
- Conducted thorough face-to-face interviews with patients, doctors, and nurses, ensuring comprehensive data collection and improved care coordination
- Managed precise collection of copays and coinsurance, while maintaining accurate patient demographic information for seamless billing processes
Cashier, US
Home Depot
01.2016 - 08.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
Cashier, US
Lowes
10.2013 - 08.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
Education
Certificate - Certified Professional Biller
AAPC
Florida 12.2025
Medical Billing and Coding Course - undefined
Florida Gulf University
03.2024
Bachelor’s - Health Administration
Seminole State College
Sanford, FL04.2019
Associate in Biology - undefined
Palm Beach State College
Lake Worth, FL12.2016
High School Diploma - undefined
Suncoast Community High School
Riviera Beach, FL05.2011
Skills
- Hospital
- Multi-line Phone Systems
- Front Desk
- Billing
- Clerical Experience
- Medical Terminology
- Patient Access
- Insurance Verification
- Microsoft Office
- Customer Service
- Inventory Management
- Cash Handling
- Electronic Health Records
- ICD-10 Coding
- CPT Coding
Timeline
Patient Financial Services Representative
Memorial Healthcare System- South Broward Community Health
04.2025 - Current
Practice Coordinator
Tenet Healthcare
10.2024 - 04.2025
Accounts Receivable Rep, US
Baptist Health South Florida
11.2022 - 05.2023
Patient Access Representative
Tenet Healthcare
06.2020 - 10.2024
PBX Operator
Tenet Healthcare
09.2019 - 06.2020
General Manager, Orlando, FL
Cubesmart Self Storage
08.2016 - 08.2019
Cashier, US
Home Depot
01.2016 - 08.2016
Cashier, US
Lowes
10.2013 - 08.2015
Medical Billing and Coding Course - undefined
Florida Gulf University
Bachelor’s - Health Administration
Seminole State College
Associate in Biology - undefined
Palm Beach State College
High School Diploma - undefined
Suncoast Community High School
Certificate - Certified Professional Biller
AAPC