Tiah Tennison

Exceeded quotas frequently with continuous product pushes and attention to customer needs. Captured sales through effective product demonstrations and persuasive communication skills to overcome objections. Estimated and quoted enticing shipping rates to encourage FedEx use. Created and offered pricing terms to gain business. Highlighted services/products to best support customer business for growth, offering creative and purposeful solutions. Sustained revenue by bringing in new customers and continuously connecting with established accounts.

• Identified current service levels and potential resolutions with careful review of existing information
• Researched and resolved problems using multiple databases and applications
• Completed inquiries and followed up with customers to share findings and offer solutions
• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

• Managed customer calls efficiently in a fast-paced call center environment
• Delivered fast and friendly service regarding questions and service complaints
• Anticipated needs and resolved problems to keep customers happy
• Answered inbound calls each day to handle various concerns, set appointments, and close sales
• Met inbound customer needs while maintaining strict performance targets
• Taught new hires alone and in group settings, educating on areas such as customer support, call delegation, incident reporting and system navigation.