Tiahna Betancourt
Miami,United States
Summary
Reliable Property Manager Assistant with a great attention to detail and true integrity. Currently a Psychology major attending Miami Dade College, with 4+ years of work experience. Aiming to leverage a proven knowledge of administration, leadership, and hospitality skills to successfully fill the role at your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Server
Sushi Garage LLC
12.2022 - Current
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Take orders from customers for food or beverages
- Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Present menus to customers and answer questions about menu items, making recommendations upon request.
Property Managment Assistant
Bluewater Realty LLC
12.2021 - 02.2024
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Oversaw maintenance, appearance and performance of properties
- Assisted guests at check-in, providing information on various services within hotel
- Exercised direct supervision over property staff
- Worked with on-site and remote service providers to support tenants requesting accommodations
- Advised housekeeping staff of rooms vacated and ready for cleaning
- Responded to and resolved guest issues or complaints.
Hostess
Trulucks Miami
09.2021 - 07.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Teacher's Assistant
Key Point Academy
08.2021 - 12.2021
- Assisted teachers with instruction and provided clerical support for diverse needs
- Monitored students in class, hallways and cafeteria to enforce school rules
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Distributed textbooks, workbooks, papers and pencils to students
- Adapted teaching methods and materials to meet students' varying needs and interests
- Organized student performance and enrichment activities to facilitate learning
- Supervised children and participated with children in activities.
Server
Moxie's Grill and Bar
02.2020 - 03.2021
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Take orders from customers for food or beverages
- Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Present menus to customers and answer questions about menu items, making recommendations upon request.
Barista
Starbucks
01.2020 - 09.2020
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers or suggest products that might appeal to them
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Serve prepared foods, such as muffins, biscotti, or bagels
- Stock customer service stations with paper products or beverage preparation items
- Set up or restock product displays.
Cashier Team Lead
Haagen Dazs
06.2019 - 12.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishment
- Answer customers' questions, and provide information on procedures or policies
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Supervise others and provide on-the-job training.
Hostess
Peacock Garden Bistro
05.2018 - 12.2018
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Greeted customers, answered questions and recommended specials to increase profits
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Art - Psychology
Miami Dade College
Miami, FL05.2024
Skills
- Detail Oriented
- Decision Making
- Client Relations
- Knowledge of Leasing and Market Conditions
- Team Player
- Problem-Solving
- Dining Customer Service
- High Energy and Stamina
- Liquor, Wine and Food Service
- Menu Memorization
- High-Volume Dining
- Adaptability
- Time management
References
Llanette Llanes, Professor, 08/01/18, 06/01/19, (786) 378-2027
Timeline
Server
Sushi Garage LLC
12.2022 - Current
Property Managment Assistant
Bluewater Realty LLC
12.2021 - 02.2024
Hostess
Trulucks Miami
09.2021 - 07.2022
Teacher's Assistant
Key Point Academy
08.2021 - 12.2021
Server
Moxie's Grill and Bar
02.2020 - 03.2021
Barista
Starbucks
01.2020 - 09.2020
Cashier Team Lead
Haagen Dazs
06.2019 - 12.2019
Hostess
Peacock Garden Bistro
05.2018 - 12.2018
Associate of Art - Psychology
Miami Dade College
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