Tiaira Dean-Seales
Puyallup,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Licensed Esthetician
Arched By Tiaira
Tacoma, WA
09.2021 - Current
- Recommended retail products for at-home use.
- Carefully analyzed skin condition and made appropriate product recommendations.
- Fostered a friendly, warm and exceptional customer experience.
- Manages online booking system and offers flexibly to maintain proper spa coverage.
- Welcomed clients arriving for appointments.
- Stocked treatment room with proper supplies, carried out product inventory, consultations and all business accounting.
- Resolved customer complaints and facilitated conflict resolutions.
Brow Arch Expert
Ulta Cosmetics
Federal Way, WA
01.2021 - 09.2021
- Shaped and cleaned brows for 12-14 clients daily.
- Scheduled, confirmed and carried out services at salon.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Fielded customer complaints and assisted with administrative salon tasks.
- Successfully reached weekly sales and service goals.
- Kept detailed records of customer information and services provided to increase return customers.
Assistant Property Manager
Palladium Real Estate Services
Lakewood, WA
08.2018 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Trained and motivated leasing staff during bi-monthly trainings.
Assistant Property Manager
Legacy Partners Residential
Seattle, WA
12.2014 - 09.2018
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Developed, reviewed and submitted property operating and capital budgets.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Developed and executed plan to achieve and maintain 93% or better rate of occupancy.
- Attended staff meetings and took extensive notes to share with property manager.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Front Desk Supervisor
Gene Juarez Salons & Spas
Tacoma, WA
08.2011 - 12.2014
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for staff productivity and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Prepared weekly employee work schedules for team members.
- Built talented team through hiring and training new associates.
- Planned coverage needs and organized services to support incoming special events.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
No Degree - Esthetics
BJ's Beauty And Barber College
Tacoma, WAHigh School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2007
Skills
- Guest Services Expertise
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Administrative Leadership
- Batch Reconciliation
- Customer Experience
Timeline
Licensed Esthetician
Arched By Tiaira
09.2021 - Current
Brow Arch Expert
Ulta Cosmetics
01.2021 - 09.2021
Assistant Property Manager
Palladium Real Estate Services
08.2018 - 01.2020
Assistant Property Manager
Legacy Partners Residential
12.2014 - 09.2018
Front Desk Supervisor
Gene Juarez Salons & Spas
08.2011 - 12.2014
No Degree - Esthetics
BJ's Beauty And Barber College
High School Diploma -
Central Gwinnett High School
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