TIAIRA HAWKINS

Greeted customers warmly and ascertain problem or reason for calling. Responsible for managing the appointment schedule for all the primary care offices and specialty groups within OSF. Provided accurate, valid and complete information by using the right methods and tools. Maintained records of patient interactions. In addition, I serve as the after-hour answering service, facilitating communication between patients and on-call physicians. Furthermore, I provide support for the MyChart platform through a dedicated hotline.

Provides continuous, detailed observation and surveillance of assigned patients to maintain their safety. Observation at the bedside or by the use of audio/visual devices at an off-site location. Provide light patient care duties such as repositioning, ambulating, bathing, feeding, and other activities of daily living. Record pertinent information in patient charts and communicate with patient care team members to ensure continuity of care. Specified groups of patients in assigned areas for patient which contribute to the comfort and well-being of the patient. Remain knowledgeable and supportive of patient and patient confidentiality and related hospital policies.

Responded promptly to emergency situations, providing assistance where needed. Ensured that appropriate protective equipment is available at all times in designated areas.

Ensures each patient was registered and had a complete and accurate OSF medical record. Greets and talks with patients, family members and visitors, assists them with information/services during their stay, and performs duties/tasks related to registration and transfer of patients. Assembles and maintains patient charts, completes documentation in an electronic health record and may run errands and transport patients for patient care unit staff upon request. Developed and implemented patient engagement strategies for improved care outcomes. Ensured compliance with HIPAA regulations when handling confidential information. Answered telephone calls, send fax and provided information and directions.

Ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Processed payments for services rendered including co-pays and deductibles. Resolved any issues that arose during registration process in a timely manner. Adhered to HIPAA regulations while handling confidential patient information. Balanced daily collections report at the end of each shift.

Analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. Each operator fatigue and distraction event are reviewed, verified, classified, and logged for analysis and record keeping. Job duties also, include but are not limited to: Delivering a positive customer experience with each engagement/touch point classifying captured DSS events following appropriate escalation processes and customer notification procedures communicating event details with customer via phone call. Ability to work using Microsoft Office Products (Excel, PowerPoint, Word).

Efficiently and accurately obtain required information from customers. Support field personnel by receiving and scheduling customer requests including service terminations and initiations, revenue protection, registering medical equipment, meter installations/removals, and appointments with technicians. Communicate to customers company policies and procedures and respond to customer inquiries. Advise customers of company programs such as automatic bill payment, budget billing, preferred due date, energy efficiency programs, and energy assistance programs. Arrange payment options such as payment agreements and payment extensions. Respond with urgency to emergency situations. Utilization of company systems such as eADMS, CSS, OAS, TRIS, Excel Town Screen, Accurint, Rolodirt, Scholar and Ameren website. Maintain composure and patience in difficult customer situations.

As a personal assistant I offered personalized support. Making travel arrangements, organizing events/engagements, running errands, managing appointments or calendars, making reservations, placing orders, answering/returning calls and many other similar administrative, clerical and support duties. Complete work projects around client home as well as providing childcare. Proofread documents for accuracy prior to submission to the executive team. Monitored deadlines for tasks assigned to staff members on behalf of the executive team.

Loaded and unloaded freight in an efficient and safe manner utilizing the proper tools and equipment. Stacked the products in the proper area according to established sequences. Successfully sustain 85% or more in daily productivity. Accurately picked orders using pallet jacks and moved merchandise to storage areas by means of fork truck according to warehouse standards.

Perform weekly cycle counts, maintain signage and replace damaged or missing price labels. Received certification in the paint department where I was responsible for properly creating specialty paint mixtures and assisting customers with product selections. Provided assistance with customer support in plumbing, hardware and windows / blinds departments.