Tiairrah Spencer

• Review & Process online applications for new accounts, ensuring accuracy, completeness, and compliance with credit union policies and regulatory requirements.

• Respond to member inquiries through secure messaging platforms, providing timely, accurate assistance on accounts, transactions, and digital banking services.

• Serve as a Remote Interactive Teller via ATM; Processing financial transactions including check cashing, deposits, withdrawals, and loan payments with detail and accuracy.
• Handled high-volume inbound calls involving a wide range of financial scenarios, analyzing member needs, providing clear guidance, and bringing inquiries to effective resolution.
• Collaborated with branch staff and operations teams to resolve member issues efficiently and ensure seamless service delivery.
• Maintain compliance with internal controls, federal regulations, and credit union procedures while handling sensitive financial data.
• Assists in training and onboarding team members to ensure consistency and accuracy.
• Maintained knowledge of products and services to assist member's effectively.

• Managed communication between security personnel and management teams.
• Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
• Performed data entry tasks related to incident reports, contractor sign ins and insurance verification.
• Monitored security systems and dispatched officers to investigate alarms efficiently.
• Trained newly hired security personnel on company policies and procedures.
• Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.