Tiala Puthasin
Nashville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
HR Payroll Specialist
VIP NAILS OF MURFREESBORO
2022.01 - Current
- Streamlined payroll processes by implementing efficient data entry and organization techniques, resulting in reduced processing time.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Enhanced employee satisfaction with timely and accurate payroll disbursements through meticulous record-keeping and attention to detail.
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
Customer Service Representative
Capital One
2021.01 - 2022.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Back Office Manager
Best Buy
2019.11 - 2021.08
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
Customer Service Representative
Best Buy
2017.03 - 2021.08
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Business
UTSA
San Antonio, TX05.2024
Skills
- Employee Relations
- Time and Attendance Systems
- New hire processing
- Customer Service
- Multitasking Abilities
Timeline
HR Payroll Specialist
VIP NAILS OF MURFREESBORO
2022.01 - Current
Customer Service Representative
Capital One
2021.01 - 2022.01
Back Office Manager
Best Buy
2019.11 - 2021.08
Customer Service Representative
Best Buy
2017.03 - 2021.08
Bachelor of Science - Business
UTSA
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