Tiala Puthasin
Nashville,TN
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
9
9
years of professional experience
Work History
Help Desk Technician
V.I.P Salon & Spa
01.2022 - Current
- Resolved technical issues for staff and clients, ensuring smooth operation of salon software systems.
- Provided training and support to new team members on help desk procedures and tools.
- Managed appointment scheduling system, optimizing daily operations and enhancing client experience.
- Conducted regular maintenance on hardware and software, improving system reliability and performance.
Customer Success Manager
Capital One, N.A
10.2021 - 01.2022
- Cultivated strong relationships with clients to enhance overall satisfaction and retention.
- Collaborated with cross-functional teams to resolve client issues effectively and efficiently.
- Handled high volume inbound calls, addressing customer inquiries and concerns with efficiency.
- Provided remote support for software installations and troubleshooting across various platforms.
Back Office Manager
Best Buy Inc
11.2019 - 08.2021
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Streamlined complaint resolution processes, improving response times and effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Best Buy Inc
03.2017 - 11.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05-2020
High School Diploma -
Spring Grove Area High School
Spring Grove, PA05-2017
Skills
- Software updates
- Issue resolution
- Hardware repair
- Remote system analysis
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Help Desk Technician
V.I.P Salon & Spa
01.2022 - Current
Customer Success Manager
Capital One, N.A
10.2021 - 01.2022
Back Office Manager
Best Buy Inc
11.2019 - 08.2021
Customer Service Representative
Best Buy Inc
03.2017 - 11.2019
Associate of Science - Cyber Security
The University of Texas At San Antonio
High School Diploma -
Spring Grove Area High School