Tialanni Iose
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Epiq Global Systems
2023.08 - Current
- Support event planning and coordination
- Coordinate internal and external communications
- Assist in knowledge management efforts
- Maintain office cleanliness and organization
- Provide customer service to internal and external clients
- Process and ship sensitive legal documents
- Receive and process external and internal shipments
- Proficient in Microsoft Suite and Windows systems
- Set up conference rooms and visitor offices
- Confirmed appointments, communicated with clients, and updated client records.
- Restock office supplies and support work café operations.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
Guest Information and Ticket Sales Representative
Walt Disney Travel Company
2022.02 - 2023.03
- Managed high-volume of inbound and outbound customer calls
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency
- Maintained strong call control and quickly worked through scripts to address problems
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Updated customer accounts, addresses, and contact information within call management databases
- Answered, screened, and processed a high volume of calls daily with call management system and web-based communications
- Consulted with customers regarding needs and addressed concerns
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Completed a high volume of outbound calls per day with above-average conversion rate
- Assisted with collateral and invitation development and distribution for events
- Participated in regular Marketing Team discussions to facilitate cross-department knowledge sharing and identification of best practices and lessons learned.
- Directed guests via Mobile App about attractions and distributed information on upcoming special events as part of venue's marketing strategy.
Administrative Assistant
Brookdale Senior Living
2021.04 - 2021.10
- Serve as primary contact for basic collateral requests, including proposals, PowerPoint presentations, brochures, and creative requests.
- Coordinate with Director and Sales Manager Publishing for customizations of collateral materials.
- Assist with collateral and invitation development and distribution for events such as trade-shows, seminars, webinars, and internal retreats for seniors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Call Center Agent
Marriott International
2019.04 - 2021.02
- Provided exceptional customer service by handling incoming calls with professionalism and knowledge
- Managed high volume of calls using call management system and web-based communications
- Updated customer accounts and contact information in databases
- Engaged with callers to confirm information and address concerns
- Resolved service and billing issues through consultation with customers
- Collaborated with team members to ensure efficient call handling and problem resolution
- Assisted in sales activities such as proposal creation and collateral management
- Contributed to knowledge management efforts to improve call effectiveness.
Lead Retail Sales Associate
Lucky Feet Shoes
2017.08 - 2018.11
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
- Maximized profit margins by upselling products and suggesting add-on items that complemented customer purchases.
- Developed strong relationships with vendors, ensuring timely merchandise replenishment and smooth order processes.
Education
No Degree - Computer And Information Sciences
Fullerton College
Fullerton, CA05.2025
No Degree - Liberal Arts And General Studies
Providence Christian College
Pasadena, CA05.2019
H.S Diploma -
Wilmer Amina Carter High School
Rialto, CA06.2015
Skills
- Customer Service
- Computer Skills
- Presentation Skills
- Project Management
- CRM Software
- Communication skills
- Computer literacy
- Microsoft excel
- Documentation review
- Microsoft word
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Calendar Management
- Customer Relationship Building
- Goal-Oriented
- Dedicated Team Player
- Data organization
- Deadline-oriented
- Microsoft PowerPoint
- Spreadsheets
- Attention to Detail
Certification
Google Cybersecurity Analyst
Timeline
Receptionist/Administrative Assistant
Epiq Global Systems
2023.08 - Current
Guest Information and Ticket Sales Representative
Walt Disney Travel Company
2022.02 - 2023.03
Administrative Assistant
Brookdale Senior Living
2021.04 - 2021.10
Call Center Agent
Marriott International
2019.04 - 2021.02
Lead Retail Sales Associate
Lucky Feet Shoes
2017.08 - 2018.11
No Degree - Computer And Information Sciences
Fullerton College
No Degree - Liberal Arts And General Studies
Providence Christian College
H.S Diploma -
Wilmer Amina Carter High School
Google Cybersecurity Analyst
Similar Profiles
YADIEL OLIVO COLÓNYADIEL OLIVO COLÓN
Contact Center Team Lead/ Supervisor at Raise Group, Epiq Global SystemsContact Center Team Lead/ Supervisor at Raise Group, Epiq Global Systems
Kellie BestKellie Best
Claims Operations Supervisor at DISYS – Epiq Global SystemsClaims Operations Supervisor at DISYS – Epiq Global Systems
Mirella FergusonMirella Ferguson
Cyber Incident Document Review Analyst at Epiq Global SystemsCyber Incident Document Review Analyst at Epiq Global Systems