Tialayh Meade
Charleston,SC
Summary
Dynamic and results-oriented Senior Manager and Paralegal with over 7 years of diverse experience in legal support, strategic marketing, and operational leadership. Expertise in managing high-stakes personal injury cases, leading cross-functional teams, and executing innovative digital marketing campaigns that drive business growth. Proficient in legal research, litigation support, customer engagement, and compliance, offering a comprehensive skill set to enhance organizational effectiveness. Seeking a challenging role that leverages strategic planning, creative problem-solving, and leadership capabilities to achieve business success, with a willingness to relocate as needed.
Overview
11
11
years of professional experience
Work History
Paralegal
Shelly Leeke Law Firm
01.2025 - Current
- As a paralegal at a personal injury law firm, my role is to assist attorneys in handling injury cases efficiently. The main key duties include:
- Client Interaction:
- Conducted over 10 initial client interviews.
- Maintain regular communication with clients to update them and gather information.
- Collect and organize medical records, police reports, insurance documents, and witness statements.
- Prepare demand letters, pleadings, and discovery documents.
- Research case law, statutes, and regulations relevant to personal injury claims.
- Draft and file court documents.
- Maintain case files and ensure all documentation is complete and accurate.
- Provided Deposition, Hearing, and Settlement Support
- Contact medical providers, insurance companies, and opposing counsel as needed.
- Uploaded data into Filevine for review and pre-processing.
- Conducted legal research to support case preparation and strategy development.
- Coordinated communication between clients, attorneys, and external parties to facilitate case progress.
- Mentored junior paralegals on best practices in legal research and documentation processes.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain a smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel, and court personnel to keep all parties informed on case updates.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system.
- Summarized depositions, legal documents, and other material to provide the attorney with relevant material for cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Bolstered the firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Drafted and reviewed legal documents, ensuring compliance with regulations.
- Managed case files and maintained accurate records for easy retrieval.
- Trained junior paralegals on procedural updates and best practices.
- Coordinated schedules for client meetings, depositions, and court appearances.
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss the progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited, and proofread litigation for proper grammar, spelling, and punctuation.
- Managed case files for workers' compensation claims, ensuring compliance with legal requirements.
- Coordinated communication between clients, medical professionals, and insurance adjusters to streamline processes.
- Reviewed medical records and reports for accuracy and relevance in case analysis.
- Implemented workflow improvements that enhanced efficiency in claim processing procedures.
- Led training sessions on changes in workers' compensation laws and regulations for team members.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Conducted background investigations on the defendant.
Support Manager & Safety Specialist (Remote)
NV BODY BEAUTY
11.2023 - 11.2024
- Developed and executed marketing strategies, increasing brand visibility by 20% and sales by 15%.
- Launched cross-channel marketing campaigns (email, digital, and social media) to improve engagement.
- Managed customer support operations and implemented vendor performance monitoring protocols.
- Trained and mentored staff, fostering a collaborative team environment and improving service delivery.
- Developed streamlined processes for handling customer inquiries, reducing response times significantly.
- Established training programs for new hires, ensuring adherence to company standards and best practices.
- Analyzed support metrics to identify trends, implementing solutions that enhanced overall efficiency.
- Spearheaded the implementation of CRM tools, optimizing workflow and tracking customer interactions effectively.
- Monitored employee and customer interactions to assess quality of service.
- Oversaw performance evaluations for support staff, providing constructive feedback to drive professional growth.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Reduced response time to customer inquiries, streamlining communication channels and workflow processes.
- Coordinated with product development teams to relay customer feedback, influencing future product enhancements.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
- Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
Aviation Dispatcher (Overnight)
Jet Logistics Technical Services
06.2023 - 11.2024
- Coordinated flight schedules and dispatch operations to ensure the timely departures and arrivals of our pilots and crew members.
- Monitored weather conditions and air traffic to provide real-time updates to flight crews from 7 pm to 7 am.
- Developed and maintained operational procedures to enhance safety and efficiency in dispatching.
- Led training sessions for junior dispatchers, fostering knowledge sharing and skill development.
- Analyzed flight data to identify trends and optimize resource allocation within the dispatch team.
- Ensured compliance with aviation regulations, enhancing safety protocols across all dispatch operations.
- Collaborated with pilots, ground crew, and air traffic control to resolve operational challenges swiftly.
- Maintained compliance with Federal Aviation Administration regulations through diligent monitoring of aircraft weight and balance calculations.
- Participated actively in regular safety audits, demonstrating commitment towards maintaining high safety standards within the dispatch department.
- Provided training for new hires in aviation dispatch best practices while emphasizing adherence to regulatory guidelines and company policies.
- Managed crises effectively through effective communication channels between pilots, air traffic control staff, and other involved stakeholders.
- Reduced operational delays by coordinating with pilots, air traffic controllers, and ground personnel for efficient aircraft dispatching.
- Increased on-time departures by managing crew schedules and ensuring proper staffing levels at all times.
- Conducted thorough pre-flight briefings covering key safety aspects and concerns, ensuring pilot awareness of potential risks.
- Contributed to cost savings by negotiating favorable contracts with fuel suppliers and ground service providers.
- Supported timely decision-making during critical situations by providing accurate information to pilots regarding weather updates, route changes, and emergency procedures.
- Collaborated with maintenance teams to ensure aircraft were properly maintained and serviced according to schedule, reducing downtime due to mechanical issues.
- Optimized fuel consumption by calculating accurate fuel requirements for each flight based on variables such as distance, altitude, wind conditions, and payload weight.
- Kept detailed records of flight information, including departure/arrival times, routes flown, fuel usage data, and any deviations from planned operations for analysis purposes.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Coordinated with other agencies to maintain a safe and secure airfield environment.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Conducted departure and arrival briefings.
- Scrutinized and managed the flow of incoming and outgoing aircraft, providing guidance and support as needed.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
Litigation Paralegal
Anastopoulo Law Firm
01.2021 - 11.2023
- Prepared court filings, drafted legal documents, and managed case materials for high-volume litigation.
- Assisted attorneys in depositions, mediations, and trials; created trial exhibits and witness binders.
- Conducted legal research and drafted case summaries and legal memoranda.
- Liaised with clients, expert witnesses, and legal professionals to support trial readiness.
- Conducted thorough legal research to support case preparation and litigation strategies.
- Drafted, reviewed, and organized legal documents, ensuring compliance with court requirements.
- Coordinated discovery processes, managing document production and tracking deadlines efficiently.
- Maintained accurate case files and databases, enhancing information retrieval for team members.
- Mentored over 10 junior paralegals on best practices in case management and legal documentation.
- Liaised with clients, witnesses, and experts to facilitate effective communication throughout litigation phases.
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Ensured accurate record-keeping by maintaining up-to-date case files, both in physical and electronic formats.
- Assisted in obtaining key evidence through subpoenaing records from various sources, such as financial institutions or medical providers.
- Increased case efficiency by streamlining document management and organization processes.
- Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
- Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for depositions and hearings.
- Used document review tools to discover and inspect records.
- Contributed to the development of firm-wide best practices for paralegal work through active participation in team meetings and training sessions.
- Uploaded new daily data into Litify for review and pre-processing.
- Fostered a positive work environment by contributing to a collaborative atmosphere among colleagues and providing mentorship to junior paralegals.
City Mail Carrier
United States Postal Service
07.2018 - 01.2021
- Delivered over 100 pieces of mail and packages with a focus on reliability, route efficiency, and customer service.
- Addressed customer inquiries related to mail holds, forwarding, and USPS regulations.
- Maintained accurate records of deliveries and returns for accountability.
- Utilized handheld devices for tracking and managing delivery progress.
- Trained new staff on delivery protocols and operational best practices.
- Conducted regular vehicle inspections to ensure safety and compliance standards were met.
Inbound/Ambassador Manager
Amazon Distribution
05.2015 - 06.2018
- Onboarded new vendors, ensuring compliance with Amazon’s product, packaging, and logistics standards.
- Provided feedback on vendor performance and implemented process improvements across departments.
- Managed labeling, product compliance, and safety documentation for incoming shipments.
Education
Bachelor's degree - Cybersecurity
Full Sail University
Winter Park, FL05-2027
High School Diploma - undefined
ALFRED E. BEACH HIGH SCHOOL
Savannah, GA06.2013
Skills
- Critical Thinking
- Management
- Teamwork
- Research
- Process Improvement
- Legal Drafting
- Effective Communication
- Legal Research
- Leadership
- Writing Skills
- Time Management
- Compliance Management
- Strategic Planning
- Proficient in MS office
- Case management
- Client communication
- Document drafting
- Document preparation
- Calendar management
- Research and data collection
- Legal writing
- File organization
- Case summaries
- File and records management
- Legal transcription
- Court filing
- Document filing
- Deposition summaries
- Evidence analysis
- Compliance monitoring
- Witness interviewing
- Subpoena coordination
- Motion drafting
- Calendar oversight
- Document control support
- Public records research expertise
- Legal document preparation
- Multitasking
- Correspondence and legal forms
- Workload management
- Deadline monitoring
- Appointment scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Paralegals in the development of Workers' Comp Training Manual for new hires.
Timeline
Paralegal
Shelly Leeke Law Firm
01.2025 - Current
Support Manager & Safety Specialist (Remote)
NV BODY BEAUTY
11.2023 - 11.2024
Aviation Dispatcher (Overnight)
Jet Logistics Technical Services
06.2023 - 11.2024
Litigation Paralegal
Anastopoulo Law Firm
01.2021 - 11.2023
City Mail Carrier
United States Postal Service
07.2018 - 01.2021
Inbound/Ambassador Manager
Amazon Distribution
05.2015 - 06.2018
High School Diploma - undefined
ALFRED E. BEACH HIGH SCHOOL
Bachelor's degree - Cybersecurity
Full Sail University