Tia Moreno
Smiths Station,AL
Summary
Dynamic and results-driven property manager with a strong combination of interpersonal skills and creative problem-solving abilities. Proven track record of sustaining property profitability through effective resident relations and strategic cost management. A proactive self-starter who thrives both independently and in collaborative environments. Skilled in team organization, leadership, and providing hands-on guidance to staff. Committed to contributing to team success through diligence, attention to detail, and strong organizational capabilities.
Overview
10
10
years of professional experience
Work History
Senior Property Manager
ProsperKey Property Management
03.2025 - Current
- 170+ Single Family Homes in Columbus, GA, Montgomery, AL, Warner Robins/Macon, GA and Atlanta, GA specializing in freshly renovated properties
- Handled operational oversight for properties, transfer of ownership and supervising maintenance and leasing staff.
- Utilize RentManager software
- Facilitated owner relationships from start of ownership of property and guiding them through the process
- Sourced new vendors to reduce turnover time from 30+ days to 7 days
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
- Managed tenant and owner files, financial accounts and maintenance histories.
- Addressed tenant complaints and resolved conflicts professionally.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Serve as primary liaison between property owners/investors and tenants, ensuring timely reporting and issue resolution.
- Conducted regular move in, move out and bi-annual property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager
Thayer Properties
11.2023 - 03.2025
- 190 units
- Handled operational oversight for properties, setting budgets and supervising office staff.
- Consistent record of delinquency under .5%.
- Utilize RealPage / Onesite software
- Help plan, market, and execute resident events
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
- Managed tenant files, financial accounts and maintenance histories.
- Addressed tenant complaints and resolved conflicts professionally.
- Facilitated smooth move-in/move-out processes for tenants by coordinating necessary logistics.
- Prepared budget, assessed expenditures, and variances. Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Implemented policies and procedures to minimize violations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Associate Community Manager
Core Spaces - ÔLiv
08.2022 - 11.2023
- 889 bedspaces. 337 units. New Development.
- Obtained 33% renewal rate in first 2 weeks renewals were open
- Deliver excellent customer service in all staff, resident, prospect, and vendor interactions
- Flexible and capable of multi-tasking and shifting priorities as the property needs require including staff vacancies such as Leasing Manager and Community Manager
- Consistent record of delinquency under .5%.
- Utilize Entrata software
- Participate in recruitment, hiring, development, training and coaching of property team
- Help plan, market, and execute resident events
- Process all invoices in a timely manner utilizing Yardi software and previously Nexus.
Housing Manger T.E.S.
Auburn University
03.2021 - 12.2022
- Oversight and management of operations of dorms designated for isolation/quarantine of students
- Room audits, check-in coordinator
- Hourly rounds, point of contact for emergency issues
- Creating work orders as needed along with an end of shift report
- Manage resident lockouts, answer student/parent COVID-19 related phone calls
- Monitor and oversee deliveries and arrange for distribution of any necessary supplies/food to resident hall occupants.
General Manager / Assistant General Manager
Campus Advantage. West & Wright
09.2021 - 07.2022
- Delivered excellent customer service in all staff, resident, prospect, and vendor interactions
- Flexible and capable of multi-tasking and shifting priorities as the property needs require
- Consistent record of delinquency under 1%.
- Property record of 40% renewal and 100% overall preleased for 2022-2023
- Utilized RealPage and OneSite software
Property Manager
Lakeview / Woodside Mobile Home Estates, Joe's Auto Sales, Joe's Towing
08.2019 - 03.2021
- Excellent customer service to all prospects and residents and maintained accurate records through files and spreadsheets
- Increased occupancy to 100%
- Consistent record of delinquency under .5%
- Brought rental prices to market standards to accommodate the growing operating expenses and maintaining a healthy net income
- Responsible for paying and recording monthly bills, budgeting, expenditure scheduling
- Ensured that all marketing was current and accurate for available properties, towing service, and vehicles for sale
- Completed all documentation for vehicle sales to include bill of sale, purchase agreement and title work
- Scheduled and dispatched personnel for towing services.
- Completed all documentation for tows to include customer information and payments for accurate record keeping.
- Maintained business licenses, permits, mandated insurance and municipality requirements.
Assistant Property Manager
Bayshore Apartments
08.2018 - 02.2019
- Provided excellent customer service to all prospective residents who enter the community
- Brought rental prices to market standards to accommodate the growing operating expenses and maintaining a healthy net income
- Consistent record of delinquency under 1%
- Increased occupancy to 100% and a wait list
- Utilized Rent Manager software
- Used different social media platforms for property marketing
- Maintained accurate records for all prospects and tenants
- Created positive relationships with current and new tenants.
Real Estate Office Assistant / Rental Agent
ReMax All American
08.2015 - 08.2018
- Acted as liaison between owners, tenants, vendors and potential buyers and sellers.
- Implemented and managed all systems for clients, lead generation, database management and back-office support
- Utilized Propertyware software
- Performed move in and move out inspections
- Created and updated listings for rentals and homes for sale using MLS and Navica
- Leased homes quickly and efficiently
Education
Diploma - Business Administrative Technology
Ogeechee Technical College
Skills
- Multi-family, new development, student housing, mobile home management
- Accounting and budget support
- Property tours and inspections
- Tenant eviction laws
- Payroll administration and timekeeping
- Recruitment, hiring, development, training and coaching of property team
- Customer service-focused
- Ensure retail spaces abide by contract and curb appeal
- Report generation
- Business processes, procedures, and policies
- Affordable and fair housing knowledge
- Training and development skills
- Overseeing building maintenance, repair, and capital projects
- Identifying opportunities to improve overall net operating income with using minimal concessions
- Property Inspections
- Maintenance coordination
- Property inspections
- Tenant relations
- Customer service
- Staff supervision
Timeline
Senior Property Manager
ProsperKey Property Management
03.2025 - Current
Property Manager
Thayer Properties
11.2023 - 03.2025
Associate Community Manager
Core Spaces - ÔLiv
08.2022 - 11.2023
General Manager / Assistant General Manager
Campus Advantage. West & Wright
09.2021 - 07.2022
Housing Manger T.E.S.
Auburn University
03.2021 - 12.2022
Property Manager
Lakeview / Woodside Mobile Home Estates, Joe's Auto Sales, Joe's Towing
08.2019 - 03.2021
Assistant Property Manager
Bayshore Apartments
08.2018 - 02.2019
Real Estate Office Assistant / Rental Agent
ReMax All American
08.2015 - 08.2018
Diploma - Business Administrative Technology
Ogeechee Technical College
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