Tialena Holmes
Amazon
Cuyahoga Falls ,OH
Work Preference
Work Type
Part Time
Location Preference
On-Site
Location:
Cuyahoga Falls , OH
Open to relocation:
Yes
Minimum Desired Compensation
$20/hr
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in efficient packaging and labeling accuracy. Proven ability to enhance team performance through effective problem-solving and training. Committed to damage prevention and safety monitoring, consistently achieving high packing speed and accuracy rates while maintaining organized workspaces.
Work History
Packing Handler
- Sorted incoming packages by destination, size, and shipping priority.
- Scanned items with handheld devices to verify accuracy and tracking status.
- Packed merchandise securely using proper materials to prevent transit damage.
- Labeled parcels according to carrier requirements and warehouse procedures.
- Inspected orders for accuracy before sealing and sending to shipment areas.
- Maintained clean, organized workstations while following safety guidelines.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Contributed to positive workplace culture through effective communication and collaborative problem-solving efforts with colleagues.
- Assembled boxes, cartons and containers to package items.
- Sealed containers and packages with glue, tape or other materials.
Front Desk Receptionist
- Greeted guests, managed check-ins and check-outs, and issued room keys accurately.
- Processed reservations, cancellations, and booking changes using property management systems.
- Answered multi-line phone calls and routed inquiries to appropriate hotel departments.
- Coordinated with housekeeping to confirm room readiness and prioritize guest arrivals.
- Provided local information, directions, and hotel amenities details to support guest satisfaction.
- Verified payment methods, posted charges, and balanced cashier transactions at shift end.
- Resolved guest requests promptly, maintaining professional service and front desk efficiency.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Service Representative
- Answered incoming crisis calls with professionalism and active listening.
- Assessed caller needs and routed individuals to appropriate community resources.
- Documented call details accurately in case management records.
- De-escalated high-stress situations using calm, empathetic communication.
- Followed confidentiality standards while handling sensitive personal information.
- Maintained accurate information on available resources for quick caller guidance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cleaner
- Cleaned rooms, restrooms, and common areas following housekeeping standards
- Replenished supplies and maintained organized storage for cleaning materials
- Sanitized surfaces, fixtures, and high-touch areas using approved disinfectants
- Removed trash, recycling, and soiled linens to maintain clean workspaces
- Operated vacuum, mop, and other cleaning equipment safely and efficiently
- Inspected assigned areas for cleanliness and reported maintenance issues promptly
Stocking Crew Member
- Replenished grocery shelves with incoming merchandise and maintained organized product displays.
- Rotated stock using FIFO practices to support freshness and reduce spoilage.
- Unloaded delivery trucks and moved pallets to designated storage areas.
- Checked expiration dates and removed damaged or outdated products from sales floor.
- Organized back stock to improve retrieval speed and shelf replenishment.
- Maintained clean aisles and faced merchandise to support neat, shoppable displays.
- Promoted efficient workflow among crew members by dividing responsibilities evenly according to individual skills and strengths.
- Facilitated smooth transitions between shifts by providing clear handover notes regarding outstanding tasks or issues requiring attention from incoming staff members.
Education
High School Diploma
Skills
Efficient packaging
Labeling accuracy
Palletizing expertise
Damage prevention
Shipping procedures
Warehouse navigation
Stock rotation
Product packaging
Product labeling
Warehouse safety
Item tracking
Stock replenishment
Order fulfillment
Box assembly
Package loading and unloading
Storage arrangement
Package sealing
Barcode scanning
Workstation organization
Problem-solving
Safety monitoring
Storage organization
Packing optimization
Timeline
Packing Handler
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