Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tialyha Dehoney

Sacramento,CA

Summary

Detail-oriented team player with a strong sense of work ethic. Ability to communicate effectively and handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Team Member

Panera Bread
04.2023 - Current
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Caregiver

IHSS Public Authority
09.2020 - Current
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Administrative Assistant

EN-Cargo LLC
03.2018 - 03.2020
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Liaised between clients and vendors and maintained effective lines of communication.

Customer Service Representative

Adapt Health LLC
02.2014 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

English

Cosumnes River College
Sacramento, CA

Florin High School
Sacramento, CA
05.2013

Skills

  • Teamwork and Collaboration
  • Computer Skills
  • Documentation and Recordkeeping
  • Attention to Detail
  • Sorting and Labeling
  • Data Collection
  • Self Starter
  • Critical Thinking
  • Technical Support
  • Billing and Payment Processing
  • Call Center Operations
  • Complex Problem-Solving

Timeline

Team Member

Panera Bread
04.2023 - Current

Caregiver

IHSS Public Authority
09.2020 - Current

Administrative Assistant

EN-Cargo LLC
03.2018 - 03.2020

Customer Service Representative

Adapt Health LLC
02.2014 - 01.2018

English

Cosumnes River College

Florin High School

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Tialyha Dehoney