Tia M. Walton

• Recorded, analyzed, and distributed statistical information.
• Assured consistent quality of production by implementing and enforcing automated practice systems.
• Reported nonconformances to managers and production supervisors.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Represented company in cosmetic industry during communications with global regulatory agencies.
• Prepared and submitted regulatory file applications and supporting documentation.
• Wrote or updated standard operating procedures, work instructions or policies.
• Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.

• Developed quality management system for Good Clinical Practices clinical research center.
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Tracked quality issues with external customers, suppliers and internal plant operations.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Established internal control systems by updating audit programs.
• Developed auditing program to address risks and evaluate regulatory requirements.
• Monitored government regulations and standards to provide alignment with company policies and procedures.
• Managed and monitored clinical trials for sponsor initiated clinical trials.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.

Established quality management system for start-up laboratory for fast growing system.

Compiled review data and produced detailed reports for use by

• Documented and reported issues with compliance, standards of care and quality assurance requirements.
• Developed 50-75 quality improvement plans, policies and operational guidelines.
• Assessed ongoing operations against standards.
• Evaluated competency of clinical staff, documenting performance and recommending improvements.
• Assured consistent quality of production by implementing and enforcing automated practice systems.
• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
• Recorded, analyzed and distributed statistical information.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
• Implemented new quality assurance and customer service standards.
• Determined quality department standards, practices and procedures.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Collected production samples regularly and performed detailed quality inspections.
• Established and tracked quality department goals and objectives.
• Collected data and followed research protocols, operations manuals and case report form requirements.
• Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.

• Direct day-to-day administrative and operational functions for commercial laboratory facility, providing guidance and leadership to over 9 employees across more than 3 departments.
• Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Assisted with creating laboratory's Quality Management System.
• Assisted with leading non-routine initial CAP inspection
• Oversaw department updates such as changing methodologies and improving workflow.
• Managed quality assurance program, including on-site evaluations, internal audits and corrective actions.

• Established and oversaw consistent quality, safety and current laboratory policies
• Assisted with development and administration of laboratory budgets
• Prepared employee schedules according to individual needs and skills, as well as coverage requirements
• Introduced, negotiated and implemented new projects to expand scope of engagement
• Self-directed with astute judgment skills. High level of personal accountability
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment
• Established departmental goals based on CAP requirements.
• Member of CAP Inspection team and ISO 15189 steering committee.
• Contributed to the quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Established quality assurance and maintained quality assurance KPI (key performance indicators) for specific departmental needs.
• Direct responsibility for quality KPI's for operational STAT testing and corrected reports for viral infectious disease markers.

• Established and oversaw consistent quality, safety and current laboratory policies
• Assigned the CAP menu for microbiology
• Prepared employee schedules according to individual needs and skills, as well as coverage requirements
• Introduced, negotiated and implemented new projects to expand scope of engagement
• Interpreted and communicated new or revised policies to staff
• Self-directed with astute judgment skills. High level of personal accountability
• Led, designed and implemented training programs and initiatives which contributed to a 25 percent increase in productivity
• Provided accurate, consistent, and timely results while maintaining quality
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
• Responsible for Mycobacteria/Acid Fast organism testing and state reporting policies
• Conducted routine bacterial cultures, Mycobateria culture and Immunology/ EIA tests on a regular basis

• Contracted through AMN Healthcare
• Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control
• Routinely performed up to 300 medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies on a daily basis
• Developed and maintained positive customer relationships through effective communication
• Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting
• Performed highly complex tests on clinical specimens for diagnostic purposes
• Accurately recorded and reported test results according to established procedures
• Led quality control diagnostic testing, documenting all variances in results and blood product performance
• Identified and resolved unexpected results, directing secondary testing measures or collection efforts
• Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems

• Contracted through AMN Healthcare
• Accurately recorded and reported test up to 500 patient test results daily according to established procedures
• Performed highly complex tests on clinical specimens for diagnostic purposes
• Routinely performed medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies
• Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting
• Identified and resolved unexpected results, directing secondary testing measures or collection efforts
• Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems
• Gathered and evaluated quality assurance data to identify issues and improve process efficiency
• Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods

• Gained extensive knowledge in all laboratory areas including, but not limited to chemistry, microbiology, hematology, blood bank, and coagulation Quality Control and keeping controls within certain standard deviations and ranges
• Proficient in laboratory safety Accurately recorded and reported test results according to established procedures
• Performed highly complex tests on clinical specimens for diagnostic purposes
• Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting Demonstrated testing procedures and equipment to new laboratory personnel
• Participated in procedure and instrument development activities
• Trained and oriented new medical technologists to perform and interpret tests
• Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
• Led laboratory team in delivery of successful project, resulting in accurate, consistent, and timely results
• Managed routine laboratory operations and supervised employees