Tia M. Woods
Las Vegas
Summary
Results-driven healthcare operations leader with 20+ years of experience directing patient access, call center operations, and multi-facility engagement strategies. Proven success in managing large, multi-layered teams including managers and supervisors to drive productivity, patient satisfaction, and revenue cycle performance. Skilled in patient satisfaction quality metrics, and developing data-driven strategies to improve provider performance and member engagement. Adept at KPI reporting, staff development, and cross-department collaboration to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Patient Access Manager
University Medical Center
04.2024 - Current
- Oversee daily operations of patient access functions for a Level 1 Trauma Hospital.
- Review registration processes to ensure compliance, accuracy, and adherence to patient experience goals.
- Monitor KPIs to reduce denials, increase revenue, and drive engagement.
- Lead a multi-layered team, providing coaching, performance management, and staff recognition programs.
- Partner with clinical leadership to improve workflows, onboarding, and training for supervisors.
Patient Access Director Client Support
Optum Insight
04.2022 - 08.2023
- Served as a liaison between facility leadership and newly acquired hospitals to Optum Insight to drive improvement initiatives.
- Traveled to client sites to provide process improvement recommendations for revenue and patient satisfaction.
- Provided understanding to the revenue cycle including billing, collections and denial prevention.
- Provided client-facing patient access strategies for Emergency, Outpatient, and Inpatient and pre-service collections.
- Delivered productivity and conversion reports to senior leadership and health system executives.
- Onboarded new directors, ensuring successful implementation of front-end and revenue cycle processes.
Patient Access Director
Optum 360
02.2020 - 04.2022
- Director of patient access operations across admitting, pre-registration, insurance verification, and emergency services.
- Delivered strategies to meet and exceed SLAs while driving patient satisfaction.
- Implemented process improvements to maximize revenue, compliance, and productivity.
- Actively manager departmental budges and costs to meet financial goals.
- Contributed to planning and strategy development for patient access operations.
Patient Access Director Consultant
Optum 360
07.2018 - 02.2020
- Provided interim leadership for multiple Dignity Health facilities in NV, CA, and AZ.
- Partnered with senior leaders to improve POS collections, patient access functions, and compliance.
- Mentored new directors and managers across multiple hospitals, driving consistency in quality standards
Patient Access Director II
Conifer Healthcare Solutions
10.2016 - 06.2018
- Directed patient access for 150-bed hospital and 5 clinics including Cancer, Sleep, and Cardiac Rehab centers.
- Managed the daily operations of patient access services including scheduling, registration, and financial counseling.
- Implement and manage process improvement initiatives to enhance accuracy and efficiency.
- Created productivity and compliance reporting for senior leadership and physician partners.
- Managed budgets, developed staff, and ensured high levels of patient satisfaction and operational integrity.
Patient Access Manager
Memorial Hermann Health System
06.2012 - 10.2016
- Managed daily patient access operations for outpatient hospital-based clinics ensuring efficient and timely patient flow and satisfaction.
- Maintained quality standards for Scheduling call center.
- Partnered with physicians to align scheduling and engagement processes.
- Evaluated and mentored staff and other leaders fostering a culture of accountability and team work.
Patient Access Manager I
Memorial Hermann Sugar Land Hospital
09.2008 - 06.2012
- Managed daily operations of Patient Access including scheduling, registration, pre-service verification and collections.
- Implemented and refined processes for quality assurance and patient satisfaction.
- Analyzed current processes to drive improvement initiatives.
- Ensure compliance with regulations and payer contracts.
- Implemented operational improvements to increase efficiency and physician satisfaction.
Patient Access Coordinator
Memorial Hermann Memorial City Medical Center
10.2003 - 09.2008
- Business Office Supervisor for hospital inpatient and outpatient services. Led inpatient/outpatient business office operations.
- Trained staff on workflow improvements and participated in Six Sigma projects.
- Effectively communicated ongoing organizational modifications to team members.
- Proactively communicated with Leadership and staff to promote a performance-oriented environment.
- Provided training for new team members, and reviewed current work practices, provided suggestions for quality improvements.
- Maintained positive working relationships with hospital departments and Physician offices.
- Active Member of the Hospital Six Sigma (Change Agent) and Business Office Safety coach.
Education
University of Minnesota
Minneapolis, MNTimeline
Patient Access Manager
University Medical Center
04.2024 - Current
Patient Access Director Client Support
Optum Insight
04.2022 - 08.2023
Patient Access Director
Optum 360
02.2020 - 04.2022
Patient Access Director Consultant
Optum 360
07.2018 - 02.2020
Patient Access Director II
Conifer Healthcare Solutions
10.2016 - 06.2018
Patient Access Manager
Memorial Hermann Health System
06.2012 - 10.2016
Patient Access Manager I
Memorial Hermann Sugar Land Hospital
09.2008 - 06.2012
Patient Access Coordinator
Memorial Hermann Memorial City Medical Center
10.2003 - 09.2008
University of Minnesota
Similar Profiles
Trey ReganTrey Regan
Registered Nurse- Cardiac Intermediate Care at University Medical CenterRegistered Nurse- Cardiac Intermediate Care at University Medical Center
ELLYAUNA STEPHENSONELLYAUNA STEPHENSON
Pediatrics Certified Nursing Assistant at University Medical CenterPediatrics Certified Nursing Assistant at University Medical Center
MICHELLE JONESMICHELLE JONES
LVN Floor Nurse at University Medical CenterLVN Floor Nurse at University Medical Center
Erica KingErica King
Patient Access Representative at University Medical CenterPatient Access Representative at University Medical Center
Osmerys RamosOsmerys Ramos
Operations Manager at Professional Massage Inc CompanyOperations Manager at Professional Massage Inc Company