Tiama Carmona

• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Assisted with scheduling appointments for clients and visitors.
• Performed data entry into computer systems to maintain accurate records of patient information.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Checked in patients for their appointment.

• Checked patients in and out for appointments and collected co-payments.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, and medical assistants.
• Entered insurance, demographics and health history into patient database.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Protected patients by observing strict HIPAA guidelines.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Took messages from patients and promptly relayed to appropriate staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Processed patient payments and scanned identification and insurance cards.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
• Maintained patient accounts by obtaining, recording and updating personal and financial information.
• Trained new staff on office procedures, insurance processes and medical terminology.
• Informed patients of financial responsibilities prior to rendering services.
• Straightened up waiting room to maintain neat and organized space.
• Traveled to another office when needed to cover the front desk.
• Insurance verification and obtained referrals up to three days in advance.

• Answered and triaged high volume phone calls.
• Scheduled consultations, follow up, and injection appointments.
• Occasionally assisted with checking out patients.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Entered demographics and medical history into EMR.
• Scanned new and follow up patient paperwork.
• Pulled New born records from online databases.
• Got medical records ready for pick up.

• Roomed patients both virtually and phyically, took vitals, answered high volume phone calls, and obtained prior authorizations for medications.
• Ordered urine drug screens, sent orders and appropriate documentation to laboratories.
• Contacted pharmacies to submit refills, check on narcotic medications, and prior authorizations.
• Sent orders, insurance information, and medical records for DME, physical therapy, and imaging facilities.
• I also had some experience in the procedure room assisting Doctors with epidurals, radiofrequency ablations, facet injections, and other injections.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.

• Answered high volume phone calls, scheduled consultations, follow ups, and injection appointments for four offices.
• Check-in and check-out patients over the phone and in person, and obtained insurance verifications.
• Obtained prior authorizations for office visits, physical therapy, injections, and transfer of care to other specialties.
• Quoted prices for consults, follow ups, injections, casts, walking boots, and other braces.
• Collected co-pays and balances when available.
• Entered demographics and medical history into EMR.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• I have been recognized by my supervisor and coworkers to go above and beyond for our patients.

Huntington Pulmonary Medical Group broke away from Huntington Practice Associates in 2014.

• Scheduled consultations, follow up appointments, surgical, respiratory, and diagnostic procedures, CT and PET scans.
• Roomed patients, documented and monitored vital signs.
• Conducted spirometry tests and home sleep studies.
• I also gave injections and breathing treatments.
• Ordered oxygen, cpaps, bipaps, and supplies.
• Checked and obtained prior authorizations for surgical and sleep study procedures.
• Answered high volume phone calls.
• Entered demographics and medical history into EMR.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Roomed patients, took vitals, conducted spirometry tests, oximetry tests, and gave injections.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Answered high volume phone calls, check-in and check-out patients, scanning, and filing physical charts.