Tiamaat Smith
Cleveland,OH
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and customer retention. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Escrow Assistant
Heights Title Agency
10.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Liaised between clients and vendors and maintained effective lines of communication.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Verifying the accuracy of land ownership documents.
- Examining and summarizing mortgages and trust deed documents.
Prep Cook
Harbor Bay Hospitality
10.2022 - 04.2024
- Prepare food for service according to chef instructions, recipes, and standard requirements.
- Cook items by grilling, frying, sauteing, and broiling to quality guidelines and standardized recipes.
- Ensure BOH work areas are cleaned and organized at all times.
- Sorted, washed and stored ingredients in optimal arrangements for easy use during busy periods.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Front Desk Receptionist
Goldfish Swim School
06.2022 - 08.2022
- Answer telephones, respond to inquiries, take messages, and direct phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Administrative tasks such as photocopying, scanning, and filing documents.
- Made approximately 5-10 collection calls daily, to resolve open account problems.
- Contributed to event marketing, sales, and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Shift Manager
Jersey Mike's Subs
01.2020 - 02.2022
- Maintained high-performance levels by successfully training, monitoring, and motivating shift employees.
- Coordinated fast, accurate service delivery to customers as head of a 5-person shift.
- Cash handling and credit card processing.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Team Member
ALDI
06.2019 - 08.2019
- Assists customers with problems or concerns, and contacts management as appropriate regarding the customers concern.
- Processes customer purchases, perform general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.
- Safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler.
Cashier/Self-Checkout
Walmart Supercenter
07.2018 - 09.2018
- Kept clean, organized, and well-stocked checkout areas.
- Operated cash register for cash, check, and credit card transactions.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server
Seafood Shake
06.2017 - 08.2017
- Processed cash, credit card, and gift card transactions securely using POS software.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor's - Psychology
Kent State University
Kent, OH09.2025
Associate in Arts (AA) - Psychology
Kent State University
Kent, OH05.2021
Certification
- ServSafe Food Protection Manager, 01/01/21, Present
- Paraprofessional Certification, 08/01/23, 06/01/24
Timeline
Administrative Assistant/Escrow Assistant
Heights Title Agency
10.2024 - 12.2024
Prep Cook
Harbor Bay Hospitality
10.2022 - 04.2024
Front Desk Receptionist
Goldfish Swim School
06.2022 - 08.2022
Shift Manager
Jersey Mike's Subs
01.2020 - 02.2022
Team Member
ALDI
06.2019 - 08.2019
Cashier/Self-Checkout
Walmart Supercenter
07.2018 - 09.2018
Server
Seafood Shake
06.2017 - 08.2017
Associate in Arts (AA) - Psychology
Kent State University
Bachelor's - Psychology
Kent State University
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