Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiamarie Dennington

East Patchogue,New York

Summary

Dedicated Customer Service Specialist with 6+ years experience working for a SaaS company. Skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction. Looking to launch a career as an Implementation Specialist.

Overview

10
10
years of professional experience

Work History

Quality Assurance Technician

MINDBODY Inc
05.2021 - 10.2022
  • Debugged code and located root causes of problems.
  • Ensured bugs/defects were reproducible.
  • Assessed impact and severity of defects and assigned priority levels.
  • Tracked and updated defect resolution progress within Azure DevOps.
  • Helped developers tackle ongoing problems by providing QA perspective and customer use cases.
  • Performed User Acceptance Testing for deployment of new features.
  • Managed defect escalations and interdepartmental communication paths between development and customer support teams.

Technical Customer Support Specialist

MINDBODY Inc
06.2016 - 05.2021
  • Managed fast-paced call center work while empathetically listening to client's concerns and facilitating win-win solutions.
  • Assisted customers in the implementation of new features.
  • Consistently met all performance targets, including but not limited to number of calls taken, call handle time, abandonment rates, first call resolutions, and after call work time.
  • Worked within task management systems such as Salesforce and Zendesk to receive, manage and close support requests.
  • Crafted intelligent and professional responses to emailed and web chat customer questions.
  • Maintained up-to-date knowledge of product and service changes.
  • Leveraged advanced product knowledge to troubleshoot and effectively determine intended software behavior.
  • Coordinated with coworkers and managers to resolve difficult and high-level customer issues.

Teachers Aide

Just Kids Early Learning Center
02.2013 - 06.2016
  • Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Instructed students with physical and cognitive disabilities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Completed daily reports, meal count sheets and attendance logs.
  • Maintained accurate and complete student records.

Education

GED -

Suffolk County Community College
Selden, NY
2012

Skills

  • Customer Service
  • Software Implementation
  • Problem-solving
  • Account Management
  • Project Management
  • Team Collaboration
  • Data Entry
  • Multi-Tasking

Accomplishments

  • Conducted zoom-based interviews.
  • Composed and presented new hire training.
  • Presented at consumer marketing events, such as the NYC marathon and health & fitness expos to increase MINDBODY app awareness and usage.
  • Worked multiple Bold Conferences, answering client inquires on how to implement the business strategies discussed by keynote speakers.

Timeline

Quality Assurance Technician

MINDBODY Inc
05.2021 - 10.2022

Technical Customer Support Specialist

MINDBODY Inc
06.2016 - 05.2021

Teachers Aide

Just Kids Early Learning Center
02.2013 - 06.2016

GED -

Suffolk County Community College

Similar Profiles

CREATE PROFILE
Tiamarie Dennington