Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Family Engagement Specialist
Friends Of the Children Detroit
09.2023 - Current
Organized activities that encouraged cultural diversity, creating a inclusive environment for all families.
Enhanced family engagement by designing and implementing targeted outreach initiatives.
Conducted home visits as needed to establish trust with families and provide necessary resources or support.
Increased parent participation in events by organizing informative workshops and meetings.
Led workshops focused on parenting skills development, empowering caregivers to better support their children academically and emotionally.
Improved student success rates by providing tailored support to families based on individual needs.
Implemented data-driven decision-making processes to continuously improve family engagement strategies.
Evaluated program effectiveness through regular surveys and feedback, adjusting strategies as needed to maximize impact.
Developed a comprehensive resource library for parents, promoting active involvement in their child''s education.
Maintained detailed records of family interactions, tracking progress over time towards achieving program goals.
Established partnerships with community organizations to offer additional resources and services for families in need.
Promoted open communication channels between caregivers and staff by addressing concerns promptly and professionally.
Documented data and completed accurate updates to case records.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
President/Executive Director
Tia Marie Sanders Foundation
01.2022 - Current
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Led impact team bi-weekly discussions to answer questions and remedy obstacles
Created and nurtured effective communication within the organization, centered on Humanizing Company Culture and expanding the “Future of Work” model.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Streamlined organizational processes by evaluating current systems and implementing improvements.
Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
Adopted cutting-edge technologies to improve productivity levels within the organization.
Cultivated company-wide culture of innovation and collaboration.
Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Built relationships with donors, government officials and other organizations to secure funding and support for organization.
Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Represented organization to local public by giving presentations and speeches and participating in community events.
Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Remote/Hybrid Provid Engagement Specialist
CCA Health Michigan
Northville, MI
07.2019 - 09.2024
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects with various departments related to sales and marketing.
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Collected, arranged, and input information into database system.
Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
Improved operational efficiency by streamlining processes and implementing new systems.
Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Enhanced team productivity with effective communication strategies and regular performance reviews.
Assisted various departments with change by communicating new improvement plans and expectations.
Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within sales department.
Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
Developed and updated tracking spreadsheets using HealthAxis, SalesForce, and Sunfire
Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.
Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Devised and implemented processes and procedures to streamline operations.
Conducted regular reviews of operations and identified areas for improvement.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated staff performance and provided coaching to address inefficiencies.
Executive Director
Novi Rotary’s Feed the Need Summertime Lunch Program
06.2014 - 06.2022
Served 84,000 free lunches to 1,100 children across 7 locations
Managed 300 volunteers
Raised over $341,000, maintaining 2 years of program reserves.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
Built relationships with donors, government officials and other organizations to secure funding and support for organization.
Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Represented organization to local public by giving presentations and speeches and participating in community events.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
Led successful fundraising campaigns, securing critical resources for program development and expansion.
Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
Increased organizational efficiency by streamlining processes and implementing new systems.
Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
Advocated for policy changes at both local and national levels to further support the organization''s goals and objectives.
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
Monitored industry trends closely enabling the organization to stay ahead of emerging challenges or opportunities.
Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
Managed financial, operational and human resources to optimize business performance.
Teen Whisperer Presenter and Team Culture Lead
Novi Public Library / City of Novi
02.2014 - 01.2022
Collaborated on “BE MY GUEST,” a hospitality-themed training program for staff
Implemented DEIJ committee to address racial disparities in staffing and guest services
Worked with Library Management and Police Department to ensure safe environment
Enforced Library policies
Assisted staff in handling difficult patron interactions
Supported Teen Space activities and programs
Led Culture Club, promoting equitable solutions to workplace bias.
Developed and delivered informative and engaging “The Teen Whisperer” presentation for managing teen behavior presentation on various topics, leading to increased knowledge retention among attendees.
Education
Community Development, Bachelor of Science - Social Sciences
Central Michigan University
Mount Pleasant, MI
05.2026
Associate of Applied Science - Health And Human Services
Oakland Community College
Farmington Hills
05.2025
Skills
Interpersonal Skills
Analytical Thinking
Goal Setting
Professionalism
Time management abilities
Microsoft Office Suite
Conducting interviews
Self Motivation
Task Prioritization
Team building
Decision-Making
Team Collaboration
Organizational Skills
Excellent Communication
Report Preparation
References
Rozelle White, 248-513-2990, Former Employer
April Caruthers, 586-265-6102, Former Employee
Yvonne Haywood, 313-461-9200, Former Contract
Timeline
Family Engagement Specialist
Friends Of the Children Detroit
09.2023 - Current
President/Executive Director
Tia Marie Sanders Foundation
01.2022 - Current
Remote/Hybrid Provid Engagement Specialist
CCA Health Michigan
07.2019 - 09.2024
Executive Director
Novi Rotary’s Feed the Need Summertime Lunch Program
06.2014 - 06.2022
Teen Whisperer Presenter and Team Culture Lead
Novi Public Library / City of Novi
02.2014 - 01.2022
Community Development, Bachelor of Science - Social Sciences
Central Michigan University
Associate of Applied Science - Health And Human Services