Tia Phillips

PRODUCT SUPPORT EXPERT- Provide product technical support for TurboTax customers. Research, analyze and determine appropriate course of action. Interact with customers via phone, chat, and video, focusing on software navigation questions. Assist customers with locating prior years’ tax returns and amendments.

PATIENT SERVICES REPRESENTATIVE-

Provide technical support to patients, clinical staff and others regarding Philips Biotel Heart remote cardiac monitoring devices. Identify problems, troubleshoot, and provide advice to product users as well as coordinate with other departments to resolve problems.

Deal with highly sensitive health information complying with HIPAA regulations on each call.

Assist the sales team and provide essential support for effective sales operations. Respond to customer inquiries quickly and effectively through live web chat. Initiate outbound sales calls and provide potential customers with product and service information. Identify and escalate priority issues to the operational teams and team lead. Perform data entry as needed and participate in MS Teams meetings.

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maintained patient stability by checking vital signs and weight.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Worked alongside experienced nursing professionals to learn new procedures.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.