Angela Jennings
Lindenwold,USA
Summary
Developed essential caregiving skills in supportive and challenging environment, focusing on empathetic communication and personalized care. Proven ability to manage diverse needs and build trustful relationships. Looking to transition into new field, applying these transferrable skills to create meaningful impacts.
Overview
33
33
years of professional experience
Work History
Homecare Coordinator
Supreme Home Care Agency
09.2021 - Current
- Assist in communication with consumers/families on home services worker related issues
- Maintain client schedule and direct any need for additional scheduling assistance
- Conduct assessments and develop patient-centered care plans
- Assess timesheets and electronic visit verification (EVV) for accuracy and authenticity
- Monitor and report critical incidents, including hospitalizations, service interruptions, COVID cases, and service refusal
- Provided key emotional support to special needs youth.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided emotional support to enhance well-being and coping skills.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
Certified Nursing Assistant
Philadelphia Home Care Agency
07.2019 - 09.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Driver
Golden Age Day Care
01.2018 - 01.2019
- Transport clients to medical appointments, trips and other errands
- Provide safe, courteous on- and off-boarding assistance and timely transport to and from center
- Conduct daily vehicle inspections and follow prescribed maintenance and fueling schedule
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Ink Marking Tech
Interstate Connection Components
01.2004 - 01.2012
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Inspired creativity and innovation, organizing hackathon events.
- Streamlined event planning, utilizing project management tools for better coordination.
- Reduced meeting inefficiencies, introducing effective agenda planning techniques.
Loading Clerk
Loomis Fargo & Co.
01.2002 - 01.2003
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Mail Sorter
United Stated Postal Service
01.1999 - 01.2002
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
Housekeeper
Taylor Hospital
01.1992 - 01.1993
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
diploma -
Olney High School
Philadelphia, PASkills
- Excellent customer service delivery
- Great communication skills
- Management skills
- Time management and organization skills
- Record keeping and documentation practices
- Problem solving and conflict resolution skills
- Patient care
- Special needs advocacy
- Emotional support
- Crisis management
- First aid and CPR
Timeline
Homecare Coordinator
Supreme Home Care Agency
09.2021 - Current
Certified Nursing Assistant
Philadelphia Home Care Agency
07.2019 - 09.2021
Driver
Golden Age Day Care
01.2018 - 01.2019
Ink Marking Tech
Interstate Connection Components
01.2004 - 01.2012
Loading Clerk
Loomis Fargo & Co.
01.2002 - 01.2003
Mail Sorter
United Stated Postal Service
01.1999 - 01.2002
Housekeeper
Taylor Hospital
01.1992 - 01.1993
diploma -
Olney High School
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