TIAN BOWEN
Macao,CHN
Summary
Seeking a position of Front Office where I can utilize my four years' theoretical knowledge and half a year's working experience in hospitality industry. Hoping to improve communication and observation ability through this job.
Overview
2
2
years of professional experience
Work History
Hotel Management Trainee
Macao University of Science and Technology
Macao
10.2023 - 01.2024
- Checked in guests using established procedures, verified guest identification and reservation.
- Resolved guest complaints in a professional manner.
- Responded promptly to guests' requests for extra supplies or other items.
Server
Season Restaurant
Macao
02.2023 - 04.2023
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Concierge
Intercontinental Hotel
Kunming, Yunnan
06.2022 - 08.2022
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Education
Hotel Management
Macao University of Science and Technology
MacaoSkills
- Get Along with Supervisor
- Adept at Office and Opera
- Good Attendance
- Self-Motivated
- Team Collaboration
- Table Setting
- Menu Presentation
- Handling Customer Complaints
LANGUAGES
- IELTS: 6.5 (Listening:7 Reading:7.5 Writing: 6.5 Speaking:5.5 )
- GRE: 310
ACADEMIC ACHIEVEMENT
- Published an article on smart Tourism in Tourism Overview in June 2023.
Timeline
Hotel Management Trainee
Macao University of Science and Technology
10.2023 - 01.2024
Server
Season Restaurant
02.2023 - 04.2023
Concierge
Intercontinental Hotel
06.2022 - 08.2022
Hotel Management
Macao University of Science and Technology
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