Tian Merrill
Orem,UT
Summary
I am a team player who loves to learn new things and achieve my personal goals, all while helping others along the way. I have acquired a wide range of skills through my work and education, including keyword research, writing web content, customer/member service, and learning various programs and tools. I have been told I am a talented person, but my only real talents are curiosity, enthusiasm, and diligence,
I currently work as a teller at America First Credit Union. As soon as I met with a representative for an interview, I had a good feeling about it here. I would love to more fully utilize my skills while remaining with this incredible organization. I am willing to learn any new skills required for any job required of me, and then some.
Overview
1
1
year of professional experience
Work History
Teller
America First Credit Union
12.2022 - Current
- Assisting members with deposits, withdrawals, and cashing checks
- Handling more complex transactions such as wire transfers or research requests with professionalism and accuracy
- Helping members meet their financial goals by sharing products and services offered by America First Credit Union
- Overseeing main cash at least once a week since I became a level 5 teller
- Meeting or exceeding 100% on my cross-sales for over six months
Search Engine Optimization Specialist
EZ - NetTools
- Became Google Ads certified and ran advertising campaigns for various websites
- Wrote online content for clients that met search engine requirements
- Sold website packages to small business owners
- Answered calls from clients and helped resolve their concerns.
- Boosted Google search results with marketing campaigns, primarily through Google Ads and search engine optimization.
Web Content Writer
BnBwebsites
- Wrote web content that was optimized for search engines, according to industry standards of the time.
- Studied competitor websites and compared search engine results
- Used Adobe Photoshop to edit client photos and design website widgets
- Communicated with clients and made hundreds of edits to websites
Service Crew Member
Taco Bell
- Led the service team on the drive-thru by opening the store and starting orders
- Greeted customers and took their orders in the drive-thru and lobby
- Communicated with co-workers about food modifications and requests
- Kept the workspace clean and orderly
- Handled customer complaints and questions, working to resolve issues while maintaining a steady stream of orders
Receptionist
Holiday Inn Express Hotel
- Greeted customers at the front desk and checked them into their rooms
- Learned the company's reservation system and managed credit card information
- Made new reservations, both over the phone and in person
- Helped meet customers' promptly and professional
- Maintained a well-organized and welcoming reception area
Education
Bachelor of Science - General Studies
Brigham Young University - Idaho
Rexburg, ID05.2021
High School Diploma -
Salem Hills High School
Salem, UT05.2014
Skills
- Keyword Research
- Competitor Analysis
- Google Analytics
- Web Content Writing
Timeline
Teller
America First Credit Union
12.2022 - Current
Search Engine Optimization Specialist
EZ - NetTools
Web Content Writer
BnBwebsites
Service Crew Member
Taco Bell
Receptionist
Holiday Inn Express Hotel
Bachelor of Science - General Studies
Brigham Young University - Idaho
High School Diploma -
Salem Hills High School
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