Tian Williams
Orlando
Summary
Dedicated customer service professional with 5 years of experience seeking a Customer Service Rep role. Proven track record in delivering exceptional customer service and resolving customer issues effectively in retail environments. Strong skills in communication, cash handling, and team supervision, with a focus on enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist
Apple
07.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
Support Associate
Tory Burch
03.2024 - 07.2025
- Ensure customer satisfaction by delivering memorable checkout experiences and maintaining positive relationships.
- Fulfill customer orders efficiently using web applications, ensuring timely shipment.
- Greet and welcome customers warmly to create a friendly shopping environment.
Store Manager
Rainbow Shops
09.2023 - 01.2024
- Led a team of 9 associates, optimizing scheduling to ensure efficient store operations and meet daily and weekly sales targets.
- Maintained high standards of merchandising and store organization, aligning with company guidelines.
- Fostered a customer-centric environment by ensuring consistent delivery of excellent service in adherence to company protocols.
Assistant Store Manager
Ross Dress For Less
11.2022 - 05.2023
- Managed staff scheduling and monitored payroll, ensuring efficient business operations and cost control.
- Oversaw hiring and training processes, contributing to a skilled and capable workforce.
- Executed effective customer service strategies to enhance customer satisfaction and loyalty.
Customer Service Area Supervisor
Ross Dress For Less
12.2020 - 11.2022
- Supervised daily operations and managed a team of associates, ensuring efficient workflow and adherence to company policies.
- Utilized cash office and register expertise to maintain accurate financial transactions and resolve discrepancies effectively.
- Delivered exceptional customer service, independently addressing and resolving customer issues to enhance satisfaction.
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
08.2025
Skills
- Cash Handling
- Customer Service (5 Years)
- Office Administration
- Supervising Experience
- Management (3 Years)
- Administrative Experience
- Microsoft Outlook
- Data Entry (3 Years)
- Microsoft Office
- Typing (3 Years)
- Applied Behavior Analysis
- English
- Human Resources
- Data Collection
- Payroll
- Employee Orientation (3 Years)
- Store Management Experience
- Retail Management
- Merchandising (3 Years)
- Interviewing
- Sales (5 Years)
- Communication Skills
- Microsoft Excel (3 Years)
- Hospitality
- Leadership
- Hotel Experience
- Cash Register
- Basic Math
- Fashion Retail
- Retail Sales
- Payroll (3 Years)
- Optical Experience
- Retail Math
Certification
Driver's License
Timeline
Specialist
Apple
07.2025 - Current
Support Associate
Tory Burch
03.2024 - 07.2025
Store Manager
Rainbow Shops
09.2023 - 01.2024
Assistant Store Manager
Ross Dress For Less
11.2022 - 05.2023
Customer Service Area Supervisor
Ross Dress For Less
12.2020 - 11.2022
Bachelor of Arts - Business Administration
University of Arizona Global Campus
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