T. Ian Zimmerman

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Increased efficiency and drove branch revenue by optimizing daily operations.

Received four promotions in 23 months based on exceptional performance and leadership skills. Roles have included Operations Area Manager and Recruiter/Staffing Coordinator.

• Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Sourced, qualified and conducted screening interviews with job candidates.
• Scheduled or conducted new employee orientations.
• Collaborate cross-functionally with support teams.
• Hired employees and processed hiring-related paperwork.
• Reviewed employment applications and job orders to match applicants with job requirements.

Directed Western region’s client satisfaction efforts, including staff training, change management, and supporting branches in client education on benefits of mobile banking. Partnered with cross-functional business units to increase referrals by 128%.

• Set and managed department budgets and strategic plans in alignment with corporate goals.
• Fostered transactional sales culture despite pandemic-related challenges.
• Sourced, recruited, and acquired top-talent in Colorado market.
• Cross-trained branch staff on call center activities to support client-facing communications.

Licensed Broker in Washington and Oregon with specialized experience in purchase and sale of commercial and residential properties.

• Conducted extensive networking and outbound calling to generate new business, ranking #2 in company for sales with $180K in fee income.
• Earned Rookie of Year with 36 transactions totaling $18M.
• Negotiated property prices and settlement deals between sellers and buyers.
• Trained and developed agents on consultative selling, buyer needs assessment, and market assessment analysis.
• Developed and facilitated training SOP to on-board new agents.

Developed, launched, and led the business banking line of business to grow net revenue by $3.7M with teams across Washington, Portland, Utah, Sacramento, LA, and San Diego. Exceeded expectations and goals for profitability, loan growth, deposit generation, and fee income.

• Recruited, built, led, and managed team of 64 employees across business line.
• Implemented incentive plans, employee onboarding, and career development programs to established defined career growth pathways for employees.
• Managed full P&L, developed strategic plans for business, created policies and procedures, and established KPIs.
• Designed and promoted business culture based on values of knowledge, connection, and responsiveness.
• Drove business growth and success through marketing, brand awareness campaigns, strategic partnerships, and extensive networking.

Managed large lending portfolio, including client acquisition and retention, business growth and expansion, and strategic asset management. Led largest footprint region (#3 in AUM) with 92 FTE. Grew lending portfolio from $281M to $690M over seven years while increasing market share from 17.9 to 23.7%.

• Built reputation for proven abilities in change management by rebuilding teams and leading poorly performing regions to achieve success.
• Consistently ranked in top quartile for attrition (9%), business growth (245%), and employee turnover (5%).
• Managed sourcing, recruiting, onboarding, and training for a team of over 100 employees.
• Developed and implemented key business initiatives, including expansions into treasury management and small business specialties.
• Created customer experience playbook to drive consistency and quality across customer interactions and communications.
• Prior position with US Bank: SVP Retail District Manager responsible for 17 retail branches in Tacoma, WA. Led underperforming region (64th out of 65 districts) to rank #1 in profitability and retail growth within two years. Won Employee of the Year and District Manager of the Year.