Tiana Brack
Belleville,MI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
08.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
City Carrier Assistant
United States Post Office
04.2023 - 08.2023
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
Live-In Nanny
Twana Brack
08.2017 - 11.2022
- Enhanced child development by providing a nurturing and educational environment for daily activities.
- Assisted parents in managing schedules and appointments, ensuring smooth family operations.
- Fostered emotional growth and social skills through consistent daily routines and clear communication.
- Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Supported academic success by assisting with homework assignments and reinforcing school lessons at home.
- Organized engaging outings to parks, museums, and other cultural attractions for enriching experiences.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
- Coordinated extracurricular activities such as sports practices or music lessons to promote well-rounded development.
PSE-Clerk
USPS
02.2017 - 08.2017
- Sold postal products and services to the business community and public
- Performed sorting, receipt and distribution of accountable and non-accountable mail
- Sorted incoming and outgoing mail by hand or electronic mail-sorting and scanning devices
- Issued, operated and maintained lockboxes and mailboxes for authorized personnel
- Unloaded sacks of incoming mail, separated letters and transported to proper sorting and processing area
- Weighed packages to determine postage and satisfactory condition for mailing
- Maintained pleasant public relations with customers through general familiarity with postal laws, regulations and procedures
- Operated postal security screening equipment to identify suspicious mail items and security threats
- Maintained mail safety and prompt delivery of mail on campus and to the main US post office
- Completed, sold and sent money orders
- Sorted and distributed incoming US mail for residents and guests
- Entered data in spreadsheet for key accounts
- Utilized knowledge of postal and university rules, regulations and policies in mail preparation and delivery.
Patient Care Technician
Special Tree
06.2013 - 02.2016
- Helped maintain patient cleanliness, providing support for bathing, bathroom needs and other areas of personal hygiene
- Supported patient comfort, adjusting bed settings, changing sheets and repositioning to prevent bedsores
- Improved patient wellbeing, guiding through exercises, physical therapy and other daily health routines
- Used initiative to identify and respond to customer service issues
- Observed patients' response to established therapies, reporting unusual findings to the supervisor
- Monitored food, beverage and medication intake and alerted supervisory staff to changes in patient condition
- Carried out treatment interventions as instructed by the physician
- Evaluated patients ahead of discharge, recommending further action if necessary
- Wore appropriate Personal Protective Equipment (PPE) to prevent pathogenic transmission and encourage recovery
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort
- Personalized patient care while maintaining orderly flow
- Assessed patient rooms regularly to monitor health, wellbeing and personal comfort
- Cleaned and disinfected treatment rooms and equipment in line with facility policy
- Transported patients in wheelchairs and rolling beds between care, therapy and examination rooms
- Collected, labeled and stored samples for laboratory testing
- Took required pre- and post-treatment vital signs and weight
- Upheld rigorous cleaning and sanitation protocol to protect staff and patients from blood-borne, airborne and surface-transferred pathogens.
Education
Diploma - General Studies
Redford Union High School
06.2010
Skills
- Customer service
- Clerical support
- Sales and marketing
- Multitasking
- Collaboration
- Teamwork
- Prioritization
- Accounting software
- Motivation
- Creative thinking
- Microsoft Word
- Microsoft Excel
- Clinical documentation
- Medical equipment operation
- Guest Relations
- Credit and Cash Payments
Languages
English
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
08.2023 - Current
City Carrier Assistant
United States Post Office
04.2023 - 08.2023
Live-In Nanny
Twana Brack
08.2017 - 11.2022
PSE-Clerk
USPS
02.2017 - 08.2017
Patient Care Technician
Special Tree
06.2013 - 02.2016
Diploma - General Studies
Redford Union High School
Similar Profiles
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Chelsea KartobiChelsea Kartobi
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Colton FinchColton Finch
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Breana WilliamsBreana Williams
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Rebecca OverholtRebecca Overholt
Patient Services Intermediate-Heart Catheterization Scheduler at Michigan MedicinePatient Services Intermediate-Heart Catheterization Scheduler at Michigan Medicine