Tiana Brown
Omaha,NE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nelnet
Omaha, Nebraska
04.2024 - 12.2024
- Ensured accuracy of data entry by verifying source documents against database entries.
- Maintained organized electronic and physical files for efficient retrieval.
- Collaborated with team members to enhance data entry processes.
- Utilized software tools for effective data management and tracking.
- Responded to daily inquiries within deadlines, maintaining professionalism.
- Reviewed documents for completeness before entering data into systems.
- Created spreadsheets to monitor data entries and revisions.
- Communicated with departments to resolve discrepancies in data.
Bank Teller
West Gate Bank
Omaha, US
01.2023 - 02.2024
- Processed customer transactions with efficiency and accuracy at West Gate Bank.
- Maintained balanced cash drawer through accurate handling of deposits and withdrawals.
- Educated customers on available online banking tools and services.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Ensured compliance with banking regulations during all transactions.
- Explained bank services, financial products, and applicable fees to clients.
- Verified customer signatures and ensured accuracy of documentation before approval.
Front Desk Receptionist
Hampton by Hilton
Omaha, US
01.2022 - 12.2022
- Greeted guests upon arrival to establish a welcoming atmosphere.
- Managed phone inquiries, directing them to relevant departments.
- Executed efficient check-in and check-out procedures for guests.
- Maintained accurate records of reservations and room availability.
- Assisted guests with requests, offering information on local attractions.
- Answered incoming calls, redirected callers, and took messages when necessary.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Resolved customer complaints swiftly, adhering to established protocols.
Customer Service Representative
AT&T First Net
Omaha, US
04.2020 - 01.2022
- Resolved technical issues utilizing internal support tools and systems.
- Managed escalated client issues to ensure prompt resolution.
- Assisted customers with service inquiries, account management, and product selection.
- Educated clients on product features and service offerings, enhancing understanding.
- Documented customer interactions accurately in company database for future reference.
- Tracked orders from initiation to completion, ensuring timely delivery of services.
- Gathered customer feedback through surveys to inform service quality improvements.
- Promoted high customer satisfaction by addressing complaints with professionalism.
- Managed high-volume inbound calls to ensure excellent customer service.
- Resolved customer inquiries using company policies and procedures.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Sales Associate
Victoria's Secret
Omaha, US
08.2019 - 03.2020
- Provided exceptional customer service by greeting and assisting customers with product selection.
- Maintained visual merchandising standards to effectively showcase new collections.
- Processed transactions accurately at point of sale, including returns and exchanges.
- Answered inquiries about products, promotions, and store policies promptly.
- Collaborated with team members to achieve daily sales targets and objectives.
- Organized stockroom for efficient inventory management and accessibility.
- Restocked shelves as needed to maintain optimal inventory levels.
- Developed promotional strategies to enhance sales volume and move overstock items.
General Associate
Panera Bread
10.2018 - 07.2019
- Maintained cleanliness and organization of dining and kitchen areas according to company standards.
- Prepared food items following established recipes and quality standards.
- Assisted customers with menu selections and processed orders efficiently.
- Collaborated with team members to ensure seamless service during peak hours.
- Handled cash transactions accurately at the register while maintaining financial integrity.
- Provided friendly customer service by addressing inquiries and resolving concerns promptly.
- Adhered to safety regulations consistently throughout job duties.
- Organized backroom stock areas in compliance with company guidelines.
Education
High School Diploma -
Northwest High School
Omaha, NE05.2019
Skills
- Customer service and support
- Leadership skills
- Sanitation practices
- Sales strategies
- Problem-solving abilities
- Creative thinking
- Self-confidence
- Food preparation techniques
- Customer needs assessment
- Positive customer interactions
- Data entry accuracy
- Complaint resolution
- Transaction processing skills
- Team collaboration
- Time management skills
- Attention to detail
- Adaptability and flexibility
- Microsoft Excel proficiency
- Paperwork processing skills
- Money handling expertise
- Rapport building techniques
- Technical support knowledge
- Call center operations
- De-escalation techniques in customer service
- Shipping procedures expertise
Work Authorization
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Received multiple reviews from different customer's I have assisted over the years, of how I exceeded above and beyond completing the task at hand! Received recognition from my employers with gift cards and different incentives at my work place!
References
References available upon request.
Timeline
Customer Service Representative
Nelnet
04.2024 - 12.2024
Bank Teller
West Gate Bank
01.2023 - 02.2024
Front Desk Receptionist
Hampton by Hilton
01.2022 - 12.2022
Customer Service Representative
AT&T First Net
04.2020 - 01.2022
Sales Associate
Victoria's Secret
08.2019 - 03.2020
General Associate
Panera Bread
10.2018 - 07.2019
High School Diploma -
Northwest High School
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