Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Cedar

Whitinsville,MA

Summary

Proven Inside Sales Representative with a track record of enhancing customer satisfaction and boosting sales through expert consultative skills. At Renewal By Anderson, leveraged strong work ethic and exceptional customer service to exceed sales targets. Skilled in guest relations and POS operations, adept at fostering positive customer experiencesl


Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

10
10
years of professional experience

Work History

Server

Puffins Restaurant
04.2019 - 07.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Assistant Manager

Puffins Restaurant
02.2019 - 07.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Inside Sales Representative

Renewal By Anderson
05.2014 - 04.2019
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Set up new accounts, established customer credit and set up payment methods.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Recorded accurate and efficient records in customer database.

Education

Sutton High School
01-1999

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Sales expertise
  • High-volume dining
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Point of sale operation
  • Guest Relations Management
  • Suggestive Selling

Timeline

Server

Puffins Restaurant
04.2019 - 07.2024

Assistant Manager

Puffins Restaurant
02.2019 - 07.2024

Inside Sales Representative

Renewal By Anderson
05.2014 - 04.2019

Sutton High School

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Tiana Cedar