Tiana Cordova
Benson,AZ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Circle K
05.2015 - 03.2022
- Making our product delivery orders, speaking with vendors to make sure I get to products I need
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Run register, interact with my customers
- I perform audits on a regular basis
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Every week we make new price tags to go along with the new product we receive, i.e resets or planograms.
Assistant Manager
Walmart
05.2012 - 01.2014
- Ran register
- Ran service desk where we take care of refunds and exchanges.
- I relieved people for breaks, cart round up when needed
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Housekeeper/Maid
Merry Maids
01.2011 - 01.2012
- I used my own car with valid registration and insurance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Assistant Manager
Circle K
01.2009 - 02.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
Assistant Manager
Dollar General
05.2008 - 01.2009
- I cashed out customers, stocked, cleaned and made deposits.
Courtesy Clerk
Safeway
08.2007 - 01.2008
- Cart round up hourly or whenever needed
- I bagged groceries for customers and took them out to their car if needed.
Education
Willcox High School
2008
Skills
- Cash Handling (10 years)
- Commercial Cleaning
- Payroll (8 years)
- Planograms (10 years)
- Profit & Loss
- Residential Cleaning
- Retail Management
- Store Management Experience
- Inventory Control (10 years)
- Merchandising
- Pricing
- Management
- Recruiting
- Sales
- Retail Sales
- Customer service (10 years)
- Food Safety
- Assistant Manager Experience
- Loss Prevention
- Sales Management
- Time Management
- Microsoft Word
- Human Resources
- Hotel experience
- Hospitality
- Leadership (8 years)
- Team Leadership
- Constructive Feedback
- Product Selection
- Customer Engagement
- Customer Experience
- Manager Coaching and Training
- Customer Inquiries
- Maximizing Profitability
- Proper Staffing
- Accurate Cash Handling
- Planogram Execution
- Staff Training
- Retail Store Support
Additional Information
- Willing to relocate to:, Prescott Valley, AZ - - Authorized to work in the US for any employer
Timeline
Store Manager
Circle K
05.2015 - 03.2022
Assistant Manager
Walmart
05.2012 - 01.2014
Housekeeper/Maid
Merry Maids
01.2011 - 01.2012
Assistant Manager
Circle K
01.2009 - 02.2011
Assistant Manager
Dollar General
05.2008 - 01.2009
Courtesy Clerk
Safeway
08.2007 - 01.2008
Willcox High School
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