Tiana Dwan
Portland,Oregon
Summary
Proactive and caring worker with 12 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Dental Assistant II
Willamette Dental Group
01.2019 - 09.2021
- Set up instruments and materials used in procedures, prepare patients, update health history, medications, vitals
- Assisted general dentist with restorations, making temporary crowns, root canals, and emergency palliative care by handling instruments, mixing materials, and keeping mouth clear
- Accurately treatment plan and chart diagnosed treatment and existing conditions using Axium software
- Expose intraoral X rays
- Maintain a sterile work area with emphasis on OSHA standards and Infection Control practices
- Take impressions of the oral cavity and make study models for lab technicians to use
- Ease patient anxiety by offering blankets, pillows, and a hand to hold to ensure the best dental experience at all times
Dental Assistant II
Advantage Dental
09.2014 - 12.2018
- Set up instruments and materials used in procedures, prepare patients, update health history, medications, vitals
- Assisted general and pediatric dentist with restorations,extractions,crowns,root canals,and emergency palliative care by handling instruments,mixing materials and keeping mouth clear
- Assisted patients while under General Anesthesia
- Accurately treatment plan and chart diagnosed treatment and existing conditions
- Expose intraoral X rays
- Maintain sterile work area, with emphasis on OSHA standards and Infection Control practices
- Take impressions of the oral cavity and make study models for lab technician use.
Brand Promotional Model
Us Event Management
07.2013 - 12.2018
- Promotional Model
- Promote various brands of liquor, beer, and wine through samples
- Drive sales by asking customers to buy product
- Drive the brand promoted with the use of sensory stimulus like taste and sight
- Entice people to make a positive association with the product
- Take pictures of potential new consumers with product
- Placed items on tables to create proper mood and aesthetic appeal.
- Engaged customers with friendly demeanor and extensive product knowledge.
- Applied makeup in accordance with clothing style.
- Poured samples and demonstrated various features.
Customer Service Agent
Sykes Enterprises
09.2013 - 09.2014
- Determine appropriate action to be taken on customer's behalf, including problem solving and appropriate scripted next steps
- Work with customers to achieve issue resolution
- Maintain proficiency in programs, products and/or platforms assigned
- Maintains pertinent paperwork and records through data entry
- Communicates with co-workers to research problems and find solutions
- Maintain established performance target including sales
EMR Tutor
Scribes STAT, Peace Health Medical Group
Eugene, OR
03.2013 - 09.2013
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Student Services Associate
Lane Community College
Eugene, OR
08.2011 - 04.2013
- Employee)
- Help new and prospective students with enrollment and registration functions
- Directing students to information on careers, majors and campus services
- Provide information and guidance with regard to scholarship resources
- Assisting job seekers in navigating employment resources, including Lane Job Connection
- Demonstrating and coaching individuals on career-based computer programs such as Career Information
- Systems and WinWay Resume builder
- Help direct class visits and large group tours in CES
- Maintaining a professional and organized center, while providing high-quality customer service
- Assist with special projects, workshops, and campus-wide events
- Health Professions Administrative Office Help (Student Employee)
- File paperwork
- Use photocopier, fax
- Restock office supplies
- Use word, excel for various administration needs
- Assist with special projects to support office staff
Education
Bachelor of Science - Speech and Hearing Sciences
Portland State University
09.2021 - 06.2023
Dental Assisting Program EFDA, EFODA, CDA 1 yr. certificate -
Lane Community College
09.2011 - 06.2012
Associate of Arts Oregon -
Lane Community College
Eugene, OR 09.2012 - 12.2014
Skills
Customer service
Dental staff assistance
Documentation and reporting
Service recommendations
Written and oral communication
SOAP notes expertise
First Aid/CPR
Self-Motivated
Written Communication
Flexible and Adaptable
MS Office
Planning and Coordination
Cultural Awareness
Interpersonal Communication
Teamwork and Collaboration
Communication delay proficiency
Treatment plan implementation
Client performance monitoring
Active Listening
Organization and Time Management
Critical Thinking
Timeline
Bachelor of Science - Speech and Hearing Sciences
Portland State University
09.2021 - 06.2023
Dental Assistant II
Willamette Dental Group
01.2019 - 09.2021
Dental Assistant II
Advantage Dental
09.2014 - 12.2018
Customer Service Agent
Sykes Enterprises
09.2013 - 09.2014
Brand Promotional Model
Us Event Management
07.2013 - 12.2018
EMR Tutor
Scribes STAT, Peace Health Medical Group
03.2013 - 09.2013
Associate of Arts Oregon -
Lane Community College
09.2012 - 12.2014
Dental Assisting Program EFDA, EFODA, CDA 1 yr. certificate -
Lane Community College
09.2011 - 06.2012
Student Services Associate
Lane Community College
08.2011 - 04.2013