Tiana Dwan
Portland,Oregon
Summary
Proactive and caring worker with 12 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Dental Assistant II
Willamette Dental Group
01.2019 - 09.2021
- Set up instruments and materials used in procedures, prepare patients, update health history, medications, vitals
- Assisted general dentist with restorations, making temporary crowns, root canals, and emergency palliative care by handling instruments, mixing materials, and keeping mouth clear
- Accurately treatment plan and chart diagnosed treatment and existing conditions using Axium software
- Expose intraoral X rays
- Maintain a sterile work area with emphasis on OSHA standards and Infection Control practices
- Take impressions of the oral cavity and make study models for lab technicians to use
- Ease patient anxiety by offering blankets, pillows, and a hand to hold to ensure the best dental experience at all times
Dental Assistant II
Advantage Dental
09.2014 - 12.2018
- Set up instruments and materials used in procedures, prepare patients, update health history, medications, vitals
- Assisted general and pediatric dentist with restorations,extractions,crowns,root canals,and emergency palliative care by handling instruments,mixing materials and keeping mouth clear
- Assisted patients while under General Anesthesia
- Accurately treatment plan and chart diagnosed treatment and existing conditions
- Expose intraoral X rays
- Maintain sterile work area, with emphasis on OSHA standards and Infection Control practices
- Take impressions of the oral cavity and make study models for lab technician use.
Brand Promotional Model
Us Event Management
07.2013 - 12.2018
- Promotional Model
- Promote various brands of liquor, beer, and wine through samples
- Drive sales by asking customers to buy product
- Drive the brand promoted with the use of sensory stimulus like taste and sight
- Entice people to make a positive association with the product
- Take pictures of potential new consumers with product
- Placed items on tables to create proper mood and aesthetic appeal.
- Engaged customers with friendly demeanor and extensive product knowledge.
- Applied makeup in accordance with clothing style.
- Poured samples and demonstrated various features.
Customer Service Agent
Sykes Enterprises
09.2013 - 09.2014
- Determine appropriate action to be taken on customer's behalf, including problem solving and appropriate scripted next steps
- Work with customers to achieve issue resolution
- Maintain proficiency in programs, products and/or platforms assigned
- Maintains pertinent paperwork and records through data entry
- Communicates with co-workers to research problems and find solutions
- Maintain established performance target including sales
EMR Tutor
Scribes STAT, Peace Health Medical Group
Eugene, OR
03.2013 - 09.2013
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Student Services Associate
Lane Community College
Eugene, OR
08.2011 - 04.2013
- Employee)
- Help new and prospective students with enrollment and registration functions
- Directing students to information on careers, majors and campus services
- Provide information and guidance with regard to scholarship resources
- Assisting job seekers in navigating employment resources, including Lane Job Connection
- Demonstrating and coaching individuals on career-based computer programs such as Career Information
- Systems and WinWay Resume builder
- Help direct class visits and large group tours in CES
- Maintaining a professional and organized center, while providing high-quality customer service
- Assist with special projects, workshops, and campus-wide events
- Health Professions Administrative Office Help (Student Employee)
- File paperwork
- Use photocopier, fax
- Restock office supplies
- Use word, excel for various administration needs
- Assist with special projects to support office staff
Education
Bachelor of Science - Speech and Hearing Sciences
Portland State University
09.2021 - 06.2023
Dental Assisting Program EFDA, EFODA, CDA 1 yr. certificate -
Lane Community College
09.2011 - 06.2012
Associate of Arts Oregon -
Lane Community College
Eugene, OR 09.2012 - 12.2014
Skills
Customer service
undefinedTimeline
Bachelor of Science - Speech and Hearing Sciences
Portland State University
09.2021 - 06.2023
Dental Assistant II
Willamette Dental Group
01.2019 - 09.2021
Dental Assistant II
Advantage Dental
09.2014 - 12.2018
Customer Service Agent
Sykes Enterprises
09.2013 - 09.2014
Brand Promotional Model
Us Event Management
07.2013 - 12.2018
EMR Tutor
Scribes STAT, Peace Health Medical Group
03.2013 - 09.2013
Associate of Arts Oregon -
Lane Community College
09.2012 - 12.2014
Dental Assisting Program EFDA, EFODA, CDA 1 yr. certificate -
Lane Community College
09.2011 - 06.2012
Student Services Associate
Lane Community College
08.2011 - 04.2013
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