Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Farmer

jamaica,NEW YORK

Summary

Personable and dedicated Customer Service Representative with extensive experience in many industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Cashier

Marshalls Department Store
South Ozone Park, New York
12.2021 - Current
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.

Uber Ambassador

LaGuardia Airport
Queens, NY
11.2019 - 03.2020
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.

Floater/ School-Age Teacher

Joanie Lawless
jamaica, New York
11.2015 - 03.2018

- Working with ages 0 to 12 years old

- Changing diapers, circle time, feeding, nature walks and etc.

- Picking up school- age children, helping with homework, snacktime and other activities

Group Leader

Keesha Sterling
Jamaica, New York
07.2013 - 10.2015


 

     *Assist customers with the purchases that are bound for overseas departures
    * Delightful to customers, above and beyond the call of duty
    * Knowledge of the customers’ needs
    * Able to communicate clearly, both written and verbally
    * Talks in a way the customer can comprehend
    * Works accurately and with eye for detail
    * Handles in the best interest of both customer and company
    * Has a pleasant, friendly style
    * Is willing to build a long-term relationship with the customer

Education

Associate of Science - Liberal Arts and General Studies

Queensborough Community College
Bayside, NY
2014

High School Diploma -

Thomas A. Edison High School
Jamaica, NY
2008

Bachelor of Arts -

York College of the City University of New York
Jamaica, NY

Howie The Harp
New York, NY

Skills

  • Excellent communication skills
  • Staff development/training
  • Internet savvy
  • Team Leadership
  • Recreational activity planning
  • Issue resolution
  • Student empowerment
  • High-energy attitude
  • Stockroom procedures
  • Microsoft Office expertise
  • Technologically savvy
  • Adaptive team player
  • Sales expertise

Timeline

Cashier

Marshalls Department Store
12.2021 - Current

Uber Ambassador

LaGuardia Airport
11.2019 - 03.2020

Floater/ School-Age Teacher

Joanie Lawless
11.2015 - 03.2018

Group Leader

Keesha Sterling
07.2013 - 10.2015

Associate of Science - Liberal Arts and General Studies

Queensborough Community College

High School Diploma -

Thomas A. Edison High School

Bachelor of Arts -

York College of the City University of New York

Howie The Harp
Tiana Farmer